Thirendera Kumar D Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

(SCM, PROCUREMENT& LOGISTICS)Responsible for Production Planning and ControlFirst level escalation point for BusinessDefining the scope of services (SOW) and the SLA metricsResponsible for resolving Queries & issues and acts as Customer Contact.Responsible for training and maintaining training records.Client Billing on monthly as per the rate card and margin valueLeading a team size of 30 (Process & Senior Process Associate and Process Lead and team leads)Managing end to end of the Datacom process which includes processing/loading of New SPAs, Revisions and Renewals.Ensuring all requests received from the client are prioritized and completed within TAT.Ensures that the daily activities within the Team’s responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.Supervises team leads & process leads in process & people related areas; acts as an escalation point for problems/queries not resolved by the team leads.Preparing the objective settings/goals as per the grades, performing the mid-year and final year end appraisal process and providing the rating scores to the team members.Focuses on maintaining a good team spirit, through proactive communication, coaching, setting individual targets/objectives and counseling, in line with Center policies and proceduresClear understanding of the standard reporting/MIS terminologies & methods such as utilization, SLAs, quality score,attrition/retention, goal metrics & budget planning.Working with each individual on the competency development plan to achieve their individual goals as per the pre-defined objectives.Planning the cross versatile trainings and the resourcing structure to improve efficiency.Participating in the weekly, biweekly and monthly Operation calls with the clientBuilding and maintaining healthy business relations with the client, sales and pricing team ensuring customer satisfaction by achieving delivery & service quality norms.

Chennai Area, India

 Proficient in organizing and coordinating training programs for improving employee efficiency. Adroit in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.  As a thorough professional with a proactive attitude, I have a track record of creative thinking and in generating/implementing new design solutions and ideas. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, quality Management and client relationship management. Map Client’s requirements and develop, implement, transition, processes in line with the guidelines specified by the client. Monitor the overall functioning of processes, identify areas of improvement and implement measures to continuously increase customer satisfaction level. Training the new recruits on Client Correspondence, email etiquette and thereby ensuring smooth operations. Operations Management Formulating & implementing internal reporting systems for monitoring quality & process improvement.  Preparing reports to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters. Coordinated with the internal team and implemented various tools for transparency in production, coaching and also an intranet site for people to share their thoughts and best practices.

Chennai

Accomplishes work requirements by orienting, training, assigning, scheduling, and coaching employees.Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.Meets cost standards by monitoring expenses; implementing cost-saving actions.Updates job knowledge by participating in educational opportunities; reading professional publications.Robotics Process Automation or RPA is a technology that mimics user actions to perform repetitive rule based tasks. Unlike a traditional desktop automation tool that can work on one application at a time, Robotics is able to work across applications, stitching together various parts of a process*The Robotics automation reduces the manual effort by performing several tasks in parallel, without any human interaction, thus removing any allowance or fallouts at the order processing stage*The process was mapped, documented and the steps which could be automated were identified. Process domain knowledge, development capability and IT as a partner are also key success factors*Operations experienced an improved level of accuracy in processing the orders by the robot, leading to improved customer satisfaction in addition to reduced cost of operations.

Chennai Area, India

Technologies known: SAP, Watson, Sandy, Seibel Salesforce, Plato legacy tools,Bird (Work Flow solution tool), Pagero, Adequira.Job Description: As Team leader, managing team of 35 people responsible foroverseeing and contributing to the work of the team members and their productivity.Supervising, guiding and motivating, team members to help them work together and ensurethey are delivering good customer service. Ensuring they are happy so the business can runsmoothly, organise and delegate their workload as well as monitoring them to make sure it’sdone correctly.

Chennai

Preparing Business Metrics to be presented to the client on a daily and monthly basis.-- Processing and monitoring entire EMEA purchasing orders on daily basis for channel and commercial partners-- Subject Matter Expert (SME) of the Order management-- Con calls with onsite customer for improvements, issues etc.,-- SPOC (Single Point of Contact] for the Team members for all process related issues.-- Processing high value and high end orders in SAP.-- Leading L1 Key user role for Entire order entry team-- Trainer for new joiners and cross versatility team member-- Quality Inspector and Mentor for the new joiners.-- Active member of Record, Retention and Business control audit team.-- Active member of War room in identifying the VA’s and NVA’s in order management process.-- Delivery follow-up, Order escalation and Express shipment of orders.