Strategy in quality service aligning with customer focus to ensure business development, dealer profitability and customer retention on consistent manner with ground reality - system analysis in Automotive Service arena is my core strength.OBJECTIVE:To obtain a challenging& carrier oriented senior position in an automotive organization that will introduce and develop the ability for after-sales team to consistently deliver world best service to the customers.ABOUT:Business leader & Strategist having More than 25 years experienced of Automotive Industry, experienced in Indian and Global markets. Extensive exposure across spectrum of Customer Service including Service & Parts operations, Strategic service, After Sales planning, Service quality and CRM.Demonstrated excellence in driving geographical expansion, upgradations, transformations, innovations and launches skillful at conceptualizing & driving strategic initiatives leading to business growth, profitability improvement and operational excellence. Efficient in driving team, managing diverse stake holders and collaborating with cross-functional resources.