Thiru S Email and Phone Number

Assistant Manager@ Advance against Financial Assets and Demat operations

Team Leader @ Retail Banking Credit card operations

Handling a team of 15 People at Vendor place and 6 people InhouseProcess Handled: Card ActivationsTo lead a team that process Customer's application forms received through various channelsInvolves Swaps/Upgrade of cards to various card types, Maintenance Operations:To lead a Centralized Customer Correspondence team for Card Closures, Address changes, Non-Financial changes, Fee related Queries,Credit limit increase/decrease,Reversals,Temporary credit booking, Emi conversion,Line consolidations, Reinstatement of credit cards,Rewards redemption etcProcurement & Inventory Management of Plastic Cards:To lead a team which procures stocks as per requirement, process payments to suppliers and issue the same to embossing unit as per requirement, Rewards Management-Co branded CardsTo handle a team that monitors and handles rewards management of cobrand cards by interacting with co-brand partnersInterrnet OperationsTo handle a team that generates MIS for Internet team on Registrations and Online transactions for revenue tracking and the team does operational activities like registration of customers for Statement on Email (SOE) and Citialerts, IPINgeneration and pusing email and sms alerts to customersCard Collection operationsWas part of the team which handles backend operations for Various programmes offered by collections unit like rewrite, settlement and forbearance .Other Exposures in Citibank India Domestic Cards.Supported and part of migration to enhanced credit cards system(Ecs plus) One of the Coordinator for Contingency of Business and Information securityOne of the Coordinator for preparing the Team for ARR(Audit Risk Review -Conducted every second year within the orgainsation) Other audits faced -Internal QA audits,PRR and KPMGHandled project of implementation of producitivy tracker tool for 30 member team