Thiru Selvan Email & Phone Number

Overland Park, Ks, United States

Tampa, Florida, United States

Reston, Va, United States

Manhattan Beach, Ca, United States

Tirunelveli Area, India

Mumbai Area, India

(Client - British Sky Broadcasting Services – UK / Products – DTH, Broadband and Telephone services) Monitoring calls, emails and chats answered by customer service associates in response to inquiries, concerns and requests about products and services by the customer. Evaluating responses for first time resolutions, language, logical structure, sequence and for customer satisfaction. Publishing daily, weekly and monthly reports about the evaluations done and providing feedbacks to the respective team leaders to achieve overall performance and goals set by the organization. Preparing reports and presentations/slides about the evaluations done to be presented to the clients.  Attending client calls and calibrations to fulfill client/business requirements and goals set by them to improve customer satisfaction and to generate new sales. Identifying training needs and conducting weekly training sessions/calibrations to improvise the customer experience and journey. Communicate and coordinate with internal departments, follow up on client interactions.

Mumbai Area, India

(Client - British Sky Broadcasting Services – UK / Products – DTH, Broadband and Telephone services) Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications, process orders, forms, applications and requests, direct requests and unresolved issues to the designated resource. Manage customers' accounts, keep records of customer interactions and transactions. Record details of inquiries, comments and complaints, record details of actions taken. Communicate and coordinate with internal departments, follow up on customer interactions.

Bangalore, India

 Day to day Office Administration (Placement and Employment Services Operations). Sourcing of Candidates from Respective Institutions, Conducting Presentations, Seminars & Campus Interviews / Assessments for Nurses on Career prospects & assistance program provided by the company in USA & CANADA. Personality Assessment, Job Interview Orientation, Study progress Evaluation, Ongoing Performance Assessments & advice to the selected candidates seeking employment within the organization in USA & CANADA. Career counseling & guidance to selected candidates. Profiling, Documentation & verification of credentials of all prospective candidates to USA towards Credentialing & subsequent employment in USA and CANADA. Networking with Head Office & Group Offices.

Mumbai Area, India

(Recruitment Partners of Medical Graduates to US Hospitals) Sourcing of Candidates from Respective Institutions, Conducting Presentations, Seminars & Campus Interviews / Assessments for Nurses on Career prospects & assistance program provided by the company in USA. Possess strong knowledge of recruiting processes including sourcing, screening, recruiting, making offers, negotiating and closing candidates for submissions to our clients in US. Personality Assessment, Job Interview Orientation, Study progress Evaluation, Ongoing Performance Assessments & advice to the selected candidates seeking employment within the organization in USA.  Career counseling & guidance to selected candidates. Profiling, Documentation & verification of credentials of all prospective candidates to USA towards Credentialing & subsequent employment in USA.  Recruited around 300 candidates for placements across US. Training for Language Exams like IELTS, TOEFL & TSE. Networking with Head Office & Group Offices.

Mumbai Area, India

 Co-ordination with Suppliers and Distributors Overall supervision of dispatch of goods from the warehouse to respective distributors. Preparation of Sales Invoices & Packing Lists Inventory Control M.I.S Reports : Month wise Sales Summary. Monthly Inventory Reports on Purchases & Sales

M.A., English Language And Literature, General

B.A., English Literature (British And Commonwealth)