Sivakumar Thirugabathina Email & Phone Number

Highly motivated and results-oriented IT professional with progressive experience with demonstrated expertise in leading client delivery teams and steering successful projects within defined scope, schedule, and budget. An innovative and strong engagement with external clients, excellent communication skills, and specialising in service delivery management, project management, relationship management and account management. Possesses an exceptional track record in delivering continuous service improvements, monitoring incident progress and reducing failures, combined with expertise in application support. Confident handling crisis situations and taking ownership of issues to achieve rapid resolution. Consistently delivers projects on time, within budget and to the agreed specifications. Committed to delivering the highest possible standard of customer service in line with service level agreements and contractual terms, whilst minimising costs and fostering robust client relationships. Transparent and proactive, with a passion for service delivery and customer experience enhancement. Manager with extensive experience in leading large teams of technical/ functional professionals to successful delivery.

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  Jawaharlal Nehru Technological University

  Computer Science