Gopinath Thirunavukkarasu Email & Phone Number

Bengaluru, Karnataka, India

• Joined as Technical Manager, managed a team to 25+ members, who are providing technical support to ArisGlobal Cloud infrastructure on AWS Cloud, responsible for managing complete Application infrastructure hosted on.
• Successfully migrated Datacenter workloads to AWS cloud
• Reduced AWS & Datacenter management cost by optimizing infrastructure
• Implemented process changes for meeting compliance and audit requirements
• Designed and Implemented Privileged Access Management system
• Escalation point of contact and Subject Matter Expert for Incident Management.

Bangalore

• Worked as Technical Manager providing technical and process guidance to teams working in follow the sun model with UK & USA team members, on Windows and Virtualization platforms such as Hyper-V and ESX.
• Identify goals and determine the best course of action required to achieve those goals.
• Restructured Queue Management Policies to significantly improve SLA achievement
• Ensure KPI Targets are met at Global Level, consistently.
• Played a significant role as a committee member in obtaining ISO 20000 certificate
• Implemented process changes for improving productivity thereby enriching customer experience

Bangalore

• Worked as Team Lead providing technical support to team of 15, in areas like Networking, SQL Server, IIS, Hyper-V / VMware virtual machines, troubleshoot errors on workstation & servers.
• Setup and maintain Development, Staging & Production environments for 75 plus healthcare product websites on IIS including product websites like MyAlli, Nicorette Behavioral Support Program (NRT BSP) and Consumer.
• Responsible for installation and administration of SQL Server 2005/2008 Cluster environments
• Coordinate planning and migration of websites from current environment to new up scaled environment
• Assisting in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware

Bangalore

• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures
• Utilize logging tools to record changes, service requests, and problem activities for tracking purposes
• Coordinate the maintenance and monitoring of ADS, DHCP, DNS, FTP and Web servers

USA

Stationed at client location, USAWorked as onsite coordinator for a team of 4 members providing support for Windows and Unix/Linux environments. Report weekly status of the projects to clients, involve in planning for future scalability of infrastructure and implementing as per requirements. Setting up and maintaining Windows and SQL database servers on.

Chennai

• Keane (formerly Caritor), Chennai.
• Assisted in the operation of Keane’s Internal computing environment
• Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
• Responsible for installation and administration of SQL Server 2000/2005
• Trained and built a dedicated support team for SQL server at south India office locations
• Provided technical support training sessions for new team members