Gopinath Thirunavukkarasu Email & Phone Number

Bengaluru, Karnataka, India

Joined as Technical Manager, managed a team to 25+ members, who are providing technical support to ArisGlobal Cloud infrastructure on AWS Cloud, responsible for managing complete Application infrastructure hosted on AWS Cloud using a number of AWS services like EC2, S3, RDS, VPC, IAM, SG, Route53, ELB, including Docker container and Kubernetes cluster services. Team is structured with Oracle Database, Windows, Linux, Middleware layer and AWS support Engineers, providing support 24x7 to maintain the application SLA committed to customers.As Lifesciences industry is highly regulated, defining, practicing, and evidencing processes are mandatory. Mentoring and ensuring that team is compliant across standards like ISO, SOC2, HIPAA, GDPR are key deliverable in the role.• Successfully migrated Datacenter workloads to AWS cloud• Reduced AWS & Datacenter management cost by optimizing infrastructure• Implemented process changes for meeting compliance and audit requirements• Designed and Implemented Privileged Access Management system• Escalation point of contact and Subject Matter Expert for Incident Management.• Introduced SMART goals and redefined KPI targets for team• Successfully recovered entire infrastructure during disaster situation with record RTO• Successfully cleared Internal, External and Customer Audits every year• Monitor team members’ performance, provide constructive feedback and take corrective actions as needed

Bangalore

Worked as Technical Manager providing technical and process guidance to teams working in follow the sun model with UK & USA team members, on Windows and Virtualization platforms such as Hyper-V and ESX. • Identify goals and determine the best course of action required to achieve those goals.• Restructured Queue Management Policies to significantly improve SLA achievement • Ensure KPI Targets are met at Global Level, consistently.• Played a significant role as a committee member in obtaining ISO 20000 certificate• Implemented process changes for improving productivity thereby enriching customer experience• A subject Matter Expert Member of Solution Engineering team

Bangalore

Worked as Team Lead providing technical support to team of 15, in areas like Networking, SQL Server, IIS, Hyper-V / VMware virtual machines, troubleshoot errors on workstation & servers.• Setup and maintain Development, Staging & Production environments for 75 plus healthcare product websites on IIS including product websites like MyAlli, Nicorette Behavioral Support Program (NRT BSP) and Consumer Healthcare United States (CHUS) across development, Staging and production environments• Responsible for installation and administration of SQL Server 2005/2008 Cluster environments • Coordinate planning and migration of websites from current environment to new up scaled environment • Assisting in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware

Bangalore

• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures• Utilize logging tools to record changes, service requests, and problem activities for tracking purposes• Coordinate the maintenance and monitoring of ADS, DHCP, DNS, FTP and Web servers• Responsible for creating and maintaining virtual machines on MS Virtual Server 2005 / Hyper-V • Responsible for creating and maintaining virtual Machines on VMware ESX server 3.X/ Vsphere 4.0• Installed and configured test/production Windows server 2003/ 2008/ 2008R2 environments utilizing SQL 2005/2008 database at back end• Created proactive procedures for problem prevention and resolutions, interfaced with software developers, analyzed issues, and designed solutions

Usa

Stationed at client location, USAWorked as onsite coordinator for a team of 4 members providing support for Windows and Unix/Linux environments. Report weekly status of the projects to clients, involve in planning for future scalability of infrastructure and implementing as per requirements. Setting up and maintaining Windows and SQL database servers on Dell hardware and virtual machines hosted on Microsoft virtual server, Hyper – V, VMware and vSphere. The team provided support for troubleshooting internal applications hosted on IIS web server, SQL, and Oracle databases. The team is responsible for setting up and administering environments to perform the installation testing internal applications virtually on Microsoft and VMware servers, saving very huge investments in infrastructure for the organization.

Chennai

Keane (formerly Caritor), Chennai.• Assisted in the operation of Keane’s Internal computing environment• Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware• Responsible for installation and administration of SQL Server 2000/2005• Trained and built a dedicated support team for SQL server at south India office locations• Provided technical support training sessions for new team members• Coordinated the implementation of Active Directory.