Thirumurugan P Email and Phone Number

 Conceptualizing & implementing services plans and procedures for the organization, ensuring accomplishment of business goals.  Managing Service Delivery for OEM Services products like Storages, Servers, high end Switches, Laptops, desktops, AIO, Tabs and Projectors, both as an onsite and CIS support Handling a Team of 150+ Direct and Outsources employees along with extended team of 1000+ channel partner engineers Channelize our service partners in delivering best of breed customer experience. Managing 40+ partners across country who cater to India Field Services supporting products Storages/Servers/Switches/Desktops/Laptops/Tablets/Projectors Responsible for onboarding and removal of partners for field support Doing structured review with customer and continuously recommend improvements for betterment of service delivery to meet customer business objectives. Managing service Delivery in line with defined and signed Service Level Agreement, Customer Satisfaction. Managing Enterprise Field services across PAN India with 30000+ postal codes Dipstick test on Partner services by conducting anonymous audits to ensure process adherence  Driving Audits for field & Partners thru internal /external auditors IT enablement for the program, i.e. CRM enhancement, CR Process, Mobility Solution for Field force

Resposible for to deliver customer Service for North Central Buisness Unit

 Conceptualizing & implementing services plans and procedures for the organization, ensuring accomplishment of business goals.  Overseeing the expansion of service network, setting up of service partners and imparting service training through technical teams to achieve optimum service & spare parts reach.  Focusing on close monitoring of service performance & feedback, customers’ expectation vs. product delivery, interface between market & plant for product improvements & developments Providing world-class service for high technology products including installing, maintaining, repairing, servicing, modifying and troubleshooting a variety of complex equipment

• Streamlined & implemented key policy programs such as Alternate Service Provider Strategy covering in Branch Enhanced the performance of the location by developing and implementing Associate Review Process. Steered the implementation of Key Customer Relations Programs such as National Blazing Account, Service Camps and Complaints & Query Management Process to develop customer loyalty.  Excellent track record of improving customer loyalty by increasing customer satisfaction. Led a team of Outsource Service Agents in South Tamil Nadu- Region

Job profile . Doing installation and service for EPSON A3 printers in across Tamilnadu & Kerala . Worked as Taninee Eng for Noritsu Photo developer machines . Doing AMC follow up and periodic visit to the entire customer place

Job Profile . Doing repair activities for all Eureka Forbes Products . Regular follow up with end customers to collect AMC and achieve target . Doing periodic visit to all the customer places Worked in Excel Electronics as Trainee Eng

Manufacturing the all type of power transformers Job Profile Winding the all types of power transformers and coils