Vice President And Gm Of Technical Services
San Francisco Bay Area
Created, owned, and managed global services vision, strategy, KPIs, and operating systems to maximize customer experience and service profitability. Led large and highly motivated teams of 2700+ associates responsible for professional services, applications, service operations, service engineering, service quality, technical support center, field support, spare supply chain, and repair center. My team is accountable for more than 500 million in services P&L, and the customer success of the Medication Management Solutions (MMS) business unit.Led large and highly motivated teams of 500+ associates responsible for service marketing, services Sales, professional services, applications, service operations, service quality, field support, supply chain, and repair center. My team was accountable for more than 200 million-dollar services P&L, and customer success of Biosciences (BDB) and Integrated Diagnostic Systems (IDS) business units in the US and Canada.Led BD Biosciences Global Services business and US service and turned around services. Significantly improved my team’s morale and customers are experiencing what they want, NPS at its peak. The result = accelerated profitable growth.