Margaret Cowan Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Chemung, New York, United States

New York, New York, United States

- Spearheaded strategic alignment between the sales team and CEO's vision, ensuring all sales initiatives were in sync with organizational goals.- Orchestrated seamless execution of company events, accommodating attendees from diverse locations across the United States, fostering networking and brand visibility.- Led multifaceted company and business operation projects from conception to completion, optimizing processes and driving efficiency across departments.- Provided essential support to the accounting team, ensuring accurate financial tracking and reporting, contributing to informed decision-making at the executive level.- Streamlined day-to-day office operations, enhancing productivity and fostering a conducive work environment for maximum employee engagement and satisfaction.- Collaborated with the CEO to develop and refine strategic plans, leveraging insights from sales data and market trends to drive sustainable growth and competitive advantage.- Facilitated effective communication and collaboration between various departments, ensuring alignment with overarching company objectives and fostering a culture of teamwork.- Conducted thorough performance analysis of sales initiatives, identifying areas for improvement and implementing strategies to enhance sales effectiveness and revenue generation.- Cultivated strong relationships with key stakeholders, including clients, partners, and internal teams, fostering trust and collaboration to achieve shared business objectives.- Proactively identified and mitigated potential risks to business operations, implementing robust contingency plans to ensure continuity and resilience in the face of challenges.

New York City Metropolitan Area

- Spearheaded strategic initiatives to cultivate and expand client relationships within the builder, architect, and designer community, resulting in an impressive 20% year-over-year account growth.- Orchestrated the management of the sales pipeline, driving lead generation efforts and empowering the sales team to effectively convert prospects into loyal, recurring customers.- Oversaw a diverse team of 30 professionals, including business operations/administration staff, designers, and installers, fostering a culture of excellence and achieving a remarkable 100% client retention rate.- Collaborated closely with architects to deliver personalized onsite consultations and seamless installation experiences, enhancing client satisfaction and loyalty.- Revolutionized inventory tracking and order management processes, significantly reducing revenue leakage and accelerating time-to-market cycles.- Cultivated strong partnerships with over 25 vendors, ensuring precision in accounts payable management and maintaining up-to-date accounts receivable, achieving remarkable results within just six months.- Demonstrated exceptional proficiency in managing all aspects of accounts receivable and collections for assigned vendors, consistently maintaining current account statuses throughout my tenure.Innovated commercial project proposals and presentations, offering expert advice to architects and interior designers on optimal product placement for windows and glass walls, enhancing project outcomes and client satisfaction.- Collaborated seamlessly with the finance department on accounts payable and receivable, invoicing, payroll/commissions, and sales reporting, providing critical data for accurate projection and forecasting.Played a pivotal role in talent acquisition, training, and mentorship, nurturing a high-performing team of professionals to drive continued success and growth within the organization.

Nassau County, New York, United States

- Implemented streamlined processes for managing 34 Home Depot accounts, optimizing installation timelines and customer satisfaction.- Utilized QuickBooks software to efficiently handle invoices and accounts payable, reducing administrative overhead and enhancing financial tracking.- Trained three employees in account management tasks, enhancing team capacity and expertise.Improved installation scheduling accuracy, minimizing delays and maximizing resource utilization.- Monitored installation progress closely, ensuring timely completion and customer satisfaction.Enhanced communication channels between store associates, expediters, and installers, fostering collaboration and efficiency.- Implemented performance metrics to track ROI on installation projects, identifying areas for improvement and cost-saving opportunities.- Leveraged customer feedback to refine installation processes, increasing customer satisfaction and retention rates.- Negotiated favorable terms with suppliers and contractors, reducing costs and improving profit margins.- Implemented proactive problem-solving strategies to address installation challenges, minimizing disruptions and optimizing ROI.

New York City Metropolitan Area

- Dedicatedly greeted and assisted customers, elevating their experience from the moment they arrived by offering personalized attention and ensuring seamless parking and retrieval of their vehicles.- Cultivated deep connections with customers through personalized interactions, honing my customer service expertise and fostering long-lasting relationships.- Developed a keen ability to navigate challenging situations with grace and professionalism, adeptly resolving customer concerns and leaving a lasting positive impression.- Trusted to step into a leadership role in the absence of the manager, demonstrating reliability and sound judgment in making supervisory decisions to uphold exceptional service standards.- Recognized for my exemplary performance and commitment to excellence, earning the opportunity to advance into an assistant manager position where I could further contribute to the team's success and drive unparalleled customer service initiatives.

- Embraced the opportunity to meticulously file patient records, understanding the importance of accuracy and confidentiality in healthcare administration.- Engaged with patients over the phone, demonstrating genuine care and empathy as I addressed their inquiries, scheduled appointments, and provided helpful information.- Took pride in ensuring patients felt valued and appreciated by personally calling to confirm their appointments, contributing to a smooth and efficient healthcare experience.- Demonstrated a commitment to organization and efficiency by meticulously managing billing information, contributing to the smooth operation of the office.- Proactively maintained order by organizing outdated files, recognizing the significance of maintaining a well-organized and accessible record system.- Assumed responsibility for inventory management, ensuring essential supplies were readily available to support the needs of patients and staff, reflecting my dedication to supporting the team.- Approached each task with enthusiasm and a willingness to learn, eager to contribute positively to the healthcare environment and make a meaningful difference in patients' lives.