Senior Operations Support
CurrentWorkmate aims to assist companies operating in the logistics, warehousing, F&B, and hospitality sectors by streamlining the hiring process, mitigating no-show occurrences, enhancing worker productivity, and cutting down administrative expenses related to overseeing extensive blue-collar workforces.As Senior Operations, I:- Manage team operations (consisting of 5 team members) for smooth workflow.- Developed intricate procedures and utilized tools to enhance internal collaboration and communication efficiency among teams, leveraging spreadsheets, MySQL, and Google Apps Scripts.- Plan internal team operations to support work activities. Build a team to provide knowledge and understanding of job content, enabling team members to solve problems with their knowledge and understanding.- Study possibilities and forecast investment returns and risks before starting a project. - Study and estimate long-term project profits and returns on investment before starting a project.- Plan long-term project operations. Plan and estimate the purchase of equipment, uniform sets for dispatching staff to work.- Establish a stock system for products and manage inventory to ensure there is no stock shortage and maintain sufficient stock for service provision.- Manage and control labor in a system of over 200,000 people.- Manage labor to ensure they receive convenience and benefits as they should, to ensure employees come to work regularly.- Prepare reports on operational risk factors as requested by customers, such as daily workforce lists, turnover rates, to assess the situation and risks in operations.- Monitor root causes of customer operational issues and resolve them promptly.- Watch out for other risk factors that may lead to losses.- Estimate and summarize expenses and prepare monthly customer billing documents.