Thisara Silva Email & Phone Number

Colombo, Sri Lanka

• Responsible for overall facility management, MEP and soft services including maintenance, housekeeping, security and other recreational facilities for Colombo City Center Mall & Residents The Suite at Cinnamon Life Orchid Apartments II Luxe Highway Apartments Treasure Trove Residencies • Responsible for property transition process for Client/Developer • Ensure highest satisfactory level of customers, prompt attention to their necessities • Developing SOPs to enable smooth operation

Colombo, Western Province, Sri Lanka

• Responsible for operation of Industrial bakery (Sri Lanka Port Authority), 2 Restaurant’s (Town Hall & Floating Market), 3 outlets (Central Bank, City Bank & Lotus Tower) & Catering for Adani group and Dredging International• Overall Managing of the Facilities, including Housekeeping, Security, MEP & Equipment• Administration of each location including Recruitment, Managing Attendance and Leave, • Procurement of Daily, Weekly, Monthly Requirements• Preparation of budget for each location with finance team• Forecasting of Next year financial plan (Profit) • Meal Costing, operational cost forecast & Zero wastage• Planning and implementation of Talent Engagement and Development of Workers • Training staff on Food Safety and Hygiene • Obtaining new businesses through Bidding• Develop SOP • Ensure Safe Preparation & Catering

Colombo, Western Province, Sri Lanka

• Overseen 26 Cafeteria and 22 Kitchens (GMP Certified)• Maintain the Budget • Designed and renovate 19 Kitchen and obtained GMP Certification • Developed SOP, process and agreement, review them quarterly, biannually, annually• Evaluation of BCP (Business Continuity Plan) • Conduct training quarterly for food handlers and cafeteria leads • Conduct quarterly touch base with service providers and cafeteria leads • Drive service provider and staff competency level • Developed functional and project KPI • Conduct EES (Employee engagement survey) • Drive Corporate and Consultant audit • Develop method to calculate the food waste • Develop kitchen equipment maintain log• Premises Management • Develop Daily, weekly, monthly cleaning schedule • Develop COG for cafeteria function & check list to each person • Develop Safety Protocol for corona virus • Concept of providing steaming hot meal

Colombo, Western Province, Sri Lanka

• Primary responsibility is to provide effective & efficient administration services pertaining to Group administration, facilities, janitorial, catering and administrative operations of Brandix Lanka Limited• Ensure smooth functioning of main admin functional areas such as Cafeteria, Kitchens and Facility Management in the group• Admin Integration to business• Assist smooth coordination of security function and related meeting management, continues follow up on action points/ monitoring/feedback • Implement, maintain and monitor housekeeping requirements with 5S• Co-ordination of all activities related to security & Administration between the company and outsourced suppliers• Ensure great office ambience

Colombo, Western Province, Sri Lanka

• Oversee activities connected with security services, in order to ensure the company requirements are met. • Managing Facility on soft services • Carry out effective pest control system throughout the premises to make sure it’s free of pest. • Ensuring that kitchen, juice bar, are maintained at highest level in hygienic condition & clean with the quality. Inspection carried out to make sure they are in proper order. • Waste disposal as per company brand protection regulation. • Controlling third party contractors/operations, especially in monitoring and issuing work permit and ensure their adherence to organizational Environment Safety & Health regulations. • Allocate clean work stations for all new recruits, and make them aware with admin function. • Work with facility management team on MEP services. • Developing SOPs, including Employee Hand Book• Handling customer visits with the relevant SBU and logistic arrangement.

Ethiopia

• Handling styles from development stage to finishing, for export and local markets• capacity planning for production, meeting buyers, develop new styles, costing• place order with suppliers, and follow up production till shipping stage

Newcastle-Under-Lyme, England, United Kingdom

• Assessing processes, procedures and implementing suitable processes to achieve efficiency in standards and cashing up • Effective management of stock and delivering accurate inventories• Developing and implementing effective marketing strategies and plans to increase the sleeper/diner ratio• Controlling the departmental budget, reducing waste and ensuring the achievement of targets and objectives• Responsible for providing hands-on assistance in managing, leading motivating and developing restaurant, bar and room service teams in providing exceptional standards of customer service• Maximizing staff performance by actively encouraging them to achieve their full potential through strong leadership and the development of working environment conductive towards to success• Planning duty rosters of staff, managing attendance, holidays and absence• Maximizing profitability by driving towards revenue goals and maintaining strict cost controls• Utilizing expertise to actively contribute to the positive growth of underperforming areas within the restaurant • maintained and the correct health and safety procedures are followed• Planning duty rosters of staff, managing attendance, holidays and absence• Maximizing profitability by driving towards revenue goals and maintaining strict cost controls• Utilizing expertise to actively contribute to the positive growth of underperforming areas within the restaurant • Ensuring company policies and procedures are being maintained and the correct health and safety procedures are followed• Adopting continuous improvements to all tasks, proactively identifying areas which needs improvements and implementing viable solutions • Assisting in HR functions including staff recruitment, performance reviews and providing training and coaching to ensure exceptional service standards are delivered• Acting as Operations Manager in absence of OPS Manager and dealing with emergencies

Newcastle-Under-Lyme, England, United Kingdom

• Monitor and respond to visitor comments/complaints and dealing with actions arising from ‘mystery visitor’ reports• Motivating, guiding and monitoring the members of staff to ensure the achievement of targets• Identifying new prospects for the company and planning short and long terms strategies to enhance sales

Colombo, Western Province, Sri Lanka

Worked as a Merchandiser in the Bhs portfolio at Slim line, contributed to the business by controlling the critical path of fabric by using resources efficiently to achieve company objectives. My critical path includes;• Attending to buyer queries• Placing orders with suppliers• Monitoring the order process to achieve delivery on time• Follow up sample process

Panadura Ds Division, Western Province, Sri Lanka

• Perfect Fit was a subsidiary of Forbes Fashions Australia. I was responsible in every process from buying raw materials to shipping the finished products. • Buyers Handled: Target - Australia, Maiden Foam – USA, Matalan and Bonmarche – UK.