Thisara Udayanga Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Resolved customer complaints efficiently to ensure full customer satisfaction, promoting positive in-store experiences and enhancing brand loyalty.Monitored and updated stock levels and inventory databases, ensuring accurate and timely reordering and replenishment to maintain optimal product availability.Trained and instructed staff on point-of-sale (POS) operations and transaction processing, ensuring accuracy and adherence to company standards.Coached and developed team members to deliver high-quality customer service, upholding brand values and contributing to a positive store atmosphere.Coordinated with suppliers to manage and streamline delivery schedules, facilitating smooth product flow and maintaining stock levels.Led and supervised daily store operations to ensure smooth and efficient running, addressing any issues promptly to maintain a seamless shopping experience.Maintained up-to-date inventory records, enabling proactive stock management and supporting timely stock replenishment.Collaborated with sales, marketing, and logistics departments to address customer needs, sharing feedback and insights to improve the overall customer experience.Assisted customers with order placements, returns, and shipment tracking, ensuring orders were processed accurately and efficiently while following company policies and procedures.

Colombo, Srilanka

• Led and supported a team of enrollment assistants, providing mentorship and ensuring consistent achievement of enrollment targets through effective guidance and team collaboration.• Delivered a high standard of customer service by assisting prospective students throughout the enrollment process via phone, email, and live chat, promptly addressing inquiries and concerns to enhance the student experience.• Managed and updated student records using CRM systems to ensure accurate tracking of enrollment progress and interactions, maintaining comprehensive data integrity.• Coordinated and scheduled student appointments, verifying documentation and enrollment prerequisites to facilitate a seamless registration process.• Effectively handled scheduling issues, escalated unresolved concerns to management when necessary, and maintained meticulous records to ensure proper case resolution and documentation.

Colombo- Srilanka

• Cultivated and maintained strong relationships with customers, offering comprehensive assistance with both product-related and administrative inquiries to ensure a high level of service satisfaction.• Scheduled and managed customer appointments and service registrations, ensuring seamless operational flow during peak times and maximizing efficiency.• Acted as the primary point of contact for customer concerns, effectively resolving first-level issues and escalating unresolved matters to relevant departments for timely and effective solutions.• Analyzed customer feedback and data to identify areas for service improvement, recommending and implementing process enhancements to boost customer satisfaction and retention

Sri Lanka

• Managed a diverse customer base, serving as the initial point of contact to gather detailed information, schedule appointments, and deliver customized solutions to effectively meet customer needs and program requirements.• Coordinated and handled both inbound and outbound communications, including addressing customer requests, providing process updates, scheduling appointments, and efficiently resolving any conflicts to support smooth program operations.• Tracked, routed, and directed inquiries to the appropriate teams, ensuring rapid and effective issue resolution while maintaining high customer satisfaction.• Leveraged CRM tools for accurate customer data management, ensuring up-to-date records and strict compliance with data privacy standards.• Conducted follow-up communications to provide updates, gather feedback, and confirm issue resolution, consistently recommending process improvements to increase efficiency and enhance the customer experience in program administration.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, International Business / Management

Bachelor'S Degree, International Business And Management