- Develop and implement team systems and processes to remove friction and improve efficiency- Create consistent, repeatable ways of working to support cross-function initiatives for the business - Manage PM team - Deliver large-scale business initiatives- Manage multiple Director-level stakeholders as well as a complex network of business stakeholdersAchievements:- Developed from scratch a project management system to support 30+ team members, creating visibility for senior leads and a structured way of working - Introduced Asana to the business and set out best practice ways of working which are now being mirrored across several teams- Delivered several large business initiatives- Developed a reputation for best in class project management - now providing consultation for several other teams- APM PMQ undertaken and passed

- Delivery lead on the principle Love Island and X Factor sponsorships - paid channels, TV, in-app and web asset development.- Managed business transformation in global systems to deliver large scale campaigns - Spearheaded project management tool roll out and supporting system across both global and UK teams- Managed web build of British Takeaway awards website, CMS and complex user journeys- Delivered Food Fest event and supporting campaign- Developed intake system for creative studio – now used globally

• Planning and implementing cross-channel campaigns, across EU and US• Compiling results from campaigns and building strategic briefs• Developing and writing strategic briefs addressing measurable business problems• Working with numerous stakeholders across various business areas; more recently focusing on ‘Alexa’ and the Amazon Echo devices• Working closely with external ad agencies and the internal creative teams to help develop concepts and add insight• Managing large and small budgets efficiently and frugally

Responsibilities: - Scale and deliver cross-platform creative programmes- Review and identify available budgets, keeping projects on track- Collate date and reporting post-project completion- Project manage a range of creative propositions inclulding: video, graphics, web dev, shoots etc. - Co-ordinate and allocate resource across a fully-functioning design studio- Liaise with numerous areas of the business, business partners and external agencies to produce high-quality creative assets

Responsibilities:Coordinate and manage CRM marketing campaign projects liaising closely with marketing, retail, editorial, creative and web development teams.Highlight to stakeholders the impact on quality, budget and deadlines of additional creative projects or changes in brief. Ensure excellent representation of the ASOS brand and rigorously adhere to deadlines and budgets. Ensure project plan requirements are understood by all stakeholders from Director level to operations.Strive to constantly improve the planning, processes and procedures making recommendations to ensure efficiency and effectiveness is maintained at the highest level.Ensure efficient use of budget and creative resource. Daily management of creative schedule ensuring everyone is up to date and aware of all activities and deadlines.Understanding of email marketing best practice to enable evolution of all email assets and templatesLiaise with CRM managers on all email requirements and schedules and ensure briefs are fulfilledWork with the support of the content teams to deliver winning content ideas for emailsWork with creative team to ensure email schedule runs smoothly and that all emails are signed off by relevant stakeholders before publishingEnsure brand consistency across email segmentsUnderstand Customer Insight and performance data to suggest ways to evolve email contentEnsuring all projects are executed within time line and scheduleManaging personal workload and schedulesActively responsive to fluctuating business workloads

Responsibilities:Managing the digital schedule, resourcing freelancers and recording staff activityCreating specifications for work on behalf of clientsResponding to queries from clients with an informed approachProviding cost reports to clients and members of the teamHandling numerous job requests, responding to clients swiftly and efficientlyAccurately quoting on jobs, ensuring deadlines are metUsing design experience to inform clients of the delivery date of their projectWork alongside Print Workflow Coordinator to ensure systems are used efficientlyManaging and communicating with designers in order to create a streamlined working processWorking alongside Account Managers to ease their workloadStriving to improve the way in which jobs are handled and managed

Responsibilities:Managing the creative schedule by ensuring studio resources are available for each projectWork on multiple briefs and tasks ensuring all tasks meet their deadline Producing designs and concepts for campaigns including branding, typography, packaging, online and offline executionsCommunicate with the creative and account management teams to ensure projects meet their required deadlinesUse project management tools such as BaseCamp to provide effective project planningUse initiative to further streamline processes within the studio and find new technologies to support this

Responsibilities:Producing concept work for client pitchesProducing digital and print workCommunicating concepts to Account Managers and clients effectivelyAssisting with the development of existing projects into all round campaignsAmending pieces to comply with clients briefsEnsuring our work is in line with clients brand guidelines

LCT is a travel company and I worked in their call centre, amending and making bookings, as well as dealing with complaints and general enquiries from their clients. This was a customer-facing role in which it was very important that good relationships were maintained with the client in order to retain their business. The methods I used to achieve personal sales targets and maintain healthy relationships with clients, were recognised by the supervising staff as very good practice and I was asked to help others achieve their targets by passing on these techniques.When dealing with complaints it was imperative to make decisions based on each individual case, by considering each case and making sure the client was kept in the loop it was easier to come to a fair decision which kept both the client and our business happy.This job taught me some important skills in verbal and written communication and how to present cases in a professional manner as well as encouraging me to develop a competitive side in which targets needed to be reached.