Craig Smith Email & Phone Number

Hi, I'm Craig, a passionate coach and corporate professional focused on enhancing experiences and driving continuous improvement. With 20 years in corporate management, including 13 years at NatWest Group, I've excelled in roles that blend coaching and service design to benefit both individuals and organizations.At Craig Smith Coaching, I use my personal journey through depression to support men's mental health, offering practical guidance to anyone seeking growth. My corporate experience as a Colleague Journey Enablement Manager allows me to apply design thinking and journey mapping to improve colleague and customer experiences.I'm constantly learning and implementing service design and design thinking principles to shape future state models, ensuring the improvements we make today lead to a better tomorrow. My approach is rooted in practical application, backed by several certifications in agile methodologies, lean portfolio management, and project management.