Operations Manager
• SandollCloud PC Web Platform Enhancement Project 2.0◦ Duration: April 2023 – September 2023 (6 months)◦ Responsibilities: Analyzed PC website performance and planned services◦ Achievements: Defined user behavior patterns on the PC website; integrated research results from Sandoll’s Font Research into filter functionality• SandollCloud Platform Performance Analysis◦ Duration: July 2023 – September 2023 (2 months)◦ Responsibilities: Analyzed the average period of… Show more • SandollCloud PC Web Platform Enhancement Project 2.0◦ Duration: April 2023 – September 2023 (6 months)◦ Responsibilities: Analyzed PC website performance and planned services◦ Achievements: Defined user behavior patterns on the PC website; integrated research results from Sandoll’s Font Research into filter functionality• SandollCloud Platform Performance Analysis◦ Duration: July 2023 – September 2023 (2 months)◦ Responsibilities: Analyzed the average period of conversion from free fonts to paid fonts and conducted retention analysis◦ Achievements: Established a foundation for PC paid customer membership; laid the groundwork for a tier-based marketing strategy• SandollCloud Platform Customer Analysis and Segmentation◦ Duration: July 2023 – September 2023 (2 months)◦ Responsibilities: Conducted RFM analysis and clustering for paid customers on the PC platform◦ Achievements: Established a membership system for PC paid customers; laid the foundation for a tier-based marketing strategy• Sandoll Admin Mobile Product Asset Packaging Automation Project◦ Duration: February 2023 – April 2023 (2 months)◦ Responsibilities: Defined problems, planned services, conducted QA testing, and wrote policy documents◦ Achievements: Recorded zero instances of missing mobile fonts; improved mobile product operation protocol and prevented app update delays• SandollCloud iOS App Operations◦ Duration: July 2022 – January 2023 (7 months)◦ Responsibilities: Communicated with content providers, planned products, managed content creation and maintenance, handled app version management, applied for app reviews and distribution, conducted VoC analysis, and analyzed sales data◦ Achievements: Achieved a 57% increase in sales during the managed period Show less