Team Leader/ Project Manager
CurrentEvaluating and distributing tasks among support team members.Providing functional support for applications as needed.Remote support of business and incident resolutions within determined Service Level Agreements.Diagnosing, isolating, and debugging software issues on live system and performing resolutions.Leading or participating in cross functional teams involved in issue resolution.Participating in project implementations, post-implementation reviews of both application development content and process to maximize and share learning.Researching fixes for reported application vulnerabilities and security breaches upon periodical testing applied by external companies.