Samir Diwan Email & Phone Number

Raipur, Chhattisgarh, India

As the Head of Warehouse and Operations, of a Rs. 200 Cr ($24 Million) company, I am successfully managing a team of 30 employees and overseeing the efficient handling of daily orders and shipments to various customers. Handling a total budget of INR 10 Crore ($1.2 Million), with strong leadership skills and a proven track record of delivering results in a fast-paced and dynamic environment.Key Responsibilities:1. Team Management: Effectively leading and motivating a diverse team of 30… Show more As the Head of Warehouse and Operations, of a Rs. 200 Cr ($24 Million) company, I am successfully managing a team of 30 employees and overseeing the efficient handling of daily orders and shipments to various customers. Handling a total budget of INR 10 Crore ($1.2 Million), with strong leadership skills and a proven track record of delivering results in a fast-paced and dynamic environment.Key Responsibilities:1. Team Management: Effectively leading and motivating a diverse team of 30 individuals, fostering a positive work environment and promoting collaboration to achieve operational goals.2. Order Processing: Developed and implemented streamlined processes for the efficient processing of daily orders, ensuring accuracy and timely delivery to customers.3. Logistics and Shipping: Overseeing daily logistics and shipping operations, optimizing and coordinating with carriers, and implementing cost-effective strategies to enhance overall supply chain efficiency.4. Budget Management: Expertise in budget planning and financial management, effectively allocating resources to meet operational requirements while maximizing cost savings.Key Achievements:1. Increased Efficiency: Implemented process improvements that resulted in a significant reduction in order processing time, improving overall operational efficiency by 15%.2. Cost Savings: Implemented cost-saving measures such as negotiating favourable contracts with shipping carriers and optimizing warehouse layout, resulting in an annual cost savings of 10% on a Rs. 10 Crore budget, year on year.3. Customer Satisfaction: Implemented quality control measures and established strong relationships with customers, resulting in a consistent high level of customer satisfaction and retention.4. Team Development: Implemented training programs and performance evaluation systems, resulting in improved employee productivity and professional growth within the team. Show less

Nagpur Area, India

• Sales of Hair care and Skin care products.• Researched and identified opportunities for account growth, account penetration and market expansion. Increased yearly gross sales by 13%, and exceeded goals for sales, revenue and profit margins.• Improved online sales conversion rates by 19% by analyzing and developing strategy and action plans for online platforms. Developed and managed order management and fulfilment processes.• Identified and shortlisted vendors. Negotiated with… Show more • Sales of Hair care and Skin care products.• Researched and identified opportunities for account growth, account penetration and market expansion. Increased yearly gross sales by 13%, and exceeded goals for sales, revenue and profit margins.• Improved online sales conversion rates by 19% by analyzing and developing strategy and action plans for online platforms. Developed and managed order management and fulfilment processes.• Identified and shortlisted vendors. Negotiated with supply vendors for season-relevant products and timely deliveries. Negotiated price to decrease expenses and increase profits. Monitored market conditions to set accurate product pricing and take advantage of emerging trends.• Promoted business via social media to generate leads and maximize brand identity. Show less

Nagpur

• Managed Nagpur region for sale of Car Loans. Established and accomplished set targets of increasing Customer Acquisition, Revenue generation and profitability, by surpassing established goals. Supervised Operations and Collections teams to keep location on track.• Responsible for evaluation of sales staff, their training, target setting and support in achieving targets.• Held weekly meetings with sales team to identify techniques to improve numbers and revenue. Monitored metrics to… Show more • Managed Nagpur region for sale of Car Loans. Established and accomplished set targets of increasing Customer Acquisition, Revenue generation and profitability, by surpassing established goals. Supervised Operations and Collections teams to keep location on track.• Responsible for evaluation of sales staff, their training, target setting and support in achieving targets.• Held weekly meetings with sales team to identify techniques to improve numbers and revenue. Monitored metrics to assess performance and implement continuous improvements.• Accomplished Tie-ups with Dealers for Inventory Funding, discounts, special schemes for better dealer - sales relationship. Achieved significant increase in sales numbers by skillfully managing relationships and proactive approaches.• Aggressively pursued competitive dealerships by differentiating services from competitors. Capitalized on industry and marketplace trends to enhance sales solutions and approaches.• Implemented and coached employees in Up-Selling strategies and methods, such as Vehicle Insurance, Loan Insurance, and opening of Bank accounts to boost revenue.• Ensured Post - Sales documents are collected and submitted to OPS for updating in system.• Approved regular payroll and incentive submissions for employees.• Monitored payments due from delinquent accounts, met and counseled debtors with past due payments, while adhering to established guidelines and processes, to resolve collection problems. Show less

Nagpur Area, India

• Responsible for Nagpur region for financing of Auto Loans, for increasing customer acquisition, Revenue generation and profitability.• Responsible for evaluation of hiring sales staff, their training, target setting and support in achieving targets. To roll out and implementation of new schemes, policy training, setting of targets and their accomplishment.• Accomplished Tie-ups with Dealers for Inventory Funding, subventions, special schemes for better dealer - sales relationship. To… Show more • Responsible for Nagpur region for financing of Auto Loans, for increasing customer acquisition, Revenue generation and profitability.• Responsible for evaluation of hiring sales staff, their training, target setting and support in achieving targets. To roll out and implementation of new schemes, policy training, setting of targets and their accomplishment.• Accomplished Tie-ups with Dealers for Inventory Funding, subventions, special schemes for better dealer - sales relationship. To ensure post-Sales documents are collected and submitted to OPS for updating in system.• Cross-sell of Bank products like Life Insurance, General Insurance, Gold to 10 accounts per month.• Cross-trained existing employees to maximize team agility and performance. Show less

Revenue Performance • To ensure Direct Relationship Officers (DROs) acquire customers, create a healthy pipeline and build Credit Worthy Portfolio.• To monitor payment of loans and ensure DROs conduct regular collections and overdue collections.• Go with DROs to collect from selected hard-core errant customers.• To recruit locally and organize pay-roll according to set guidelines.Operations • Responsible for infrastructure of First India Credit and its maintenance… Show more Revenue Performance • To ensure Direct Relationship Officers (DROs) acquire customers, create a healthy pipeline and build Credit Worthy Portfolio.• To monitor payment of loans and ensure DROs conduct regular collections and overdue collections.• Go with DROs to collect from selected hard-core errant customers.• To recruit locally and organize pay-roll according to set guidelines.Operations • Responsible for infrastructure of First India Credit and its maintenance • Responsible for Daily Reporting of Book and performance to State Head• Approval Credit limit of up to INR 40k for single customer and recommendation of loans > INR 40k to State Manager • Local micro-market positioning, Local Marketing and Brand building KEY PERFORMANCE INDICATORS (KPI): • Branch Profitability (PAT), Portfolio Management • Credit Quality demonstrated by Non Starters, Delinquency & Net Credit Loses • New Customer Acquisition and Growth of Volume of funding Show less

Amravati Area, India

• Handled Small Ticket Personal Loans and Loans against Credit Cards.• Handled Off-Role Team of 15 Sales Executives and 5 Sales Channels• New Client and Revenue addition ensuring Branch targets are met• Ensure Cross – selling opportunities are utilized to the maximum• Addition of new channels for better productivity• Ensure Cost of Acquisition is maintained at decided levels• Ensure relevant documents are collected; completed file is sent for approval and ensure… Show more • Handled Small Ticket Personal Loans and Loans against Credit Cards.• Handled Off-Role Team of 15 Sales Executives and 5 Sales Channels• New Client and Revenue addition ensuring Branch targets are met• Ensure Cross – selling opportunities are utilized to the maximum• Addition of new channels for better productivity• Ensure Cost of Acquisition is maintained at decided levels• Ensure relevant documents are collected; completed file is sent for approval and ensure disbursal with all formalities. Show less

Nagpur Area, India

• Handled sale of Internet Lease Line connections to Call Centers, Colleges and Corporate offices. • Handled team of 12 Off-Roles executives for sale of Cellular SIM cards and Fixed Wireless Phones (FWP) in the Corporate circle. • Setting targets of executives, ensuring all formalities are completed properly before file is logged in, ensuring that the verification and activations are done within the time-frame.

Vidarbha Area, Maharashtra, India

• Identify and acquire space for Network towers for the enhancement and expansion of network in Vidarbha Cluster. • To collect all documents from the site owner, send it to legal for clearance, get the required NOC’s, Ensure work completion through vendors and also ensure that there are no bottlenecks.• Project completed successfully in Phase 2: Expansion of network in Nagpur and the launch of service in the cities of Amravati and Akola.• Phase 3 of the project included the… Show more • Identify and acquire space for Network towers for the enhancement and expansion of network in Vidarbha Cluster. • To collect all documents from the site owner, send it to legal for clearance, get the required NOC’s, Ensure work completion through vendors and also ensure that there are no bottlenecks.• Project completed successfully in Phase 2: Expansion of network in Nagpur and the launch of service in the cities of Amravati and Akola.• Phase 3 of the project included the expansion of network in all the other major cities of Vidarbha. • Completed Highway Connectivity between Yavatmal and Wardha. Show less

Nagpur Area, India

The work involved sale of Cellular connections by way of market connections and cold calls.

Bachelor Of Commerce (B.Com.)

Mba