Guest Service Representative
Calgary, Alberta, Canada
For every summer in 2017 to 2020 (as well as the fall/winter season immediately after the summer of 2020 which ended in January 2021), I worked with a great effort for diligence and confidence as a representative of the Calgary Zoo's Guest Relations department. Along with my team of dedicated and industrious coworkers, I was given the responsibility of:-Answering often tough questions and solving problems for visitors-Selling memberships, gift cards, day admissions, food and drink… Show more For every summer in 2017 to 2020 (as well as the fall/winter season immediately after the summer of 2020 which ended in January 2021), I worked with a great effort for diligence and confidence as a representative of the Calgary Zoo's Guest Relations department. Along with my team of dedicated and industrious coworkers, I was given the responsibility of:-Answering often tough questions and solving problems for visitors-Selling memberships, gift cards, day admissions, food and drink tickets, and vouchers in a timely manner-Scanning tickets and memberships for visitors-Handling significant quantities of cash and coupons-Opening and closing for the day-Providing efficient and prompt email responses to various inquiries-Working directly in the packaging of envelopes containing gift cards and memberships for postal delivery-General crowd control-Occasional sanitation and organization Show less