Thisun Opatha Email & Phone Number

City Of Bristol, England, United Kingdom

Clifton, England, United Kingdom

• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction, leading to a 20% increase in repeat business.• Led the re-launch of the Avonmouth shop, conducting comprehensive market research prior to launch and formulating strategies to enhance future sales performance.• Contributed to developing marketing strategies, such as social media campaigns and promotional events, aimed at boosting brand visibility and attracting fresh clientele.• Conducted regular staff training sessions to improve product knowledge, enhance service quality, and promote upselling techniques, and drafted training manuals.• Managed inventory levels, conducted regular stock checks, and placed orders with suppliers to ensure adequate stock availability and minimize shortages.• Monitored and maintained cleanliness and organization standards throughout the retail area, adhering to health and safety regulations.• Crafted standard operational procedures for smooth shop operations and collaborated with the laundry operations team to coordinate seamless workflow and prioritize customer orders, ensuring timely delivery and customer satisfaction.• Implemented performance management processes, including conducting regular performance reviews, setting goals, and providing constructive feedback to team members to foster professional development and improve overall team performance.• Assisted in the development and implementation of marketing initiatives and promotional events, to increase brand awareness and attract new customers.

United Kingdom

• Optimised customer service requirements through surveys, focus groups and benchmarking best practices.• Carried out affordability checks on customers and having detailed discussions on their betting patterns and financial situation.• Drove initiatives that ensured maximum level of customer care guaranteeing their experience is pleasant, productive, and memorable, and responding rapidly to de-escalate issues by providing tailored solutions.• Collaborated with the Market Place Manager to develop and implement customer service policies, KPIs and SOPs.• Built and maintained accurate records and documented customer services actions and discussions.

Colombo

• Awarded MDRT OR Million Dollar Round Table for the year 2021.• Restructured, Re-aligned and Re-focused the entire Bancassurance channel with the involvement of management to facilitate and foster corporate partnerships.• Directed quantitative and qualitative market research collaborating directly with management to drive a new product “INSTANT” insurance for commercial bank PLC.• Created strategic plans with management to increase sales and provided weekly marketing tactic reports with the team to drive sales.• Contributed to brainstorming sessions to develop new marketing plans and products that would appeal to customers.• Established and built successful partnerships with a number of corporates and provided comprehensive, multi –product insurance solutions for their employees.• Captained the Janashakthi Group Cricket Team 2020/2021• Vice president - Janashakthi Life Welfare Club 2020/2021

Colombo

• Provided detailed, research-based advice and guidance to high-net-worth individuals and corporate clients on their current investments with National Asset Management Limited• Recommended investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile, and preferences.• Formulated asset allocation strategies and developed proprietary investment models for client portfolios.• Maintained rigorous and autonomous stock market research and investment analysis.

Sri Lanka

• Spearheaded establishing a fully functional marketing department for Ceygate Inc which involved in web/app design, business consultation, hosting, and cloud computing services—the result of which brought in over 50 web-design projects within a short period.• Consulted digital marketing strategies and implemented SEO tactics on to the websites of customers.• Conducted initial and monthly strategic calls with customers to review performance as well as address and correct their concerns.• Helped clients to gain visibility and traffic in social media through social media optimisation (SMO) and search engine marketing (SEM).• Consulted HR in recruiting, training, and empowering a staff of over 15

Sri Lanka

Mercantile fortunes pvt Ltd - A subsidiary of Mercantile Investments and Finance PLCDrove demand for a niche product by meeting regularly with clients, architects, and contractors to market the product’s properties and champion its adoption for multiple applications and projects.Completed 20+ projects including high-end engagements with Coffee Bean, Fairview hotel & Mobitel showroom at Tripoli trade center.

Master'S Degree, International Management

Master Of Business Administration - Mba

Acim

Chartered Institute Of Management Accountants, Accounting And Business/Management, Diploma In Management Accounting.

Combined Maths