In my role as a Senior Team Lead in Partnership Development at Janashakthi Life, I received recognition as an MDRT (Million Dollar Round Table) awardee for the year 2021. My accomplishments include successfully restructuring and realigning the Bancassurance channel to cultivate corporate partnerships. My expertise in both quantitative and qualitative market research played a pivotal role in the launch of 'INSTANT' insurance for Commercial Bank PLC. I have a demonstrated history of crafting strategic plans to boost sales and a knack for devising innovative marketing strategies and products to captivate customers. My proficiency in establishing and nurturing partnerships with corporate entities has enabled me to offer comprehensive, multi-product insurance solutions to their employees.Previously, during my tenure as an Investment Advisor at National Asset Management Limited, I provided detailed, research-driven investment guidance to high-net-worth individuals and corporate clients. I offered personalized recommendations for investment products and services tailored to each client's unique goals, resources, and risk tolerances. Additionally, I formulated asset allocation strategies and developed proprietary investment models for client portfolios. My unwavering commitment to thorough and independent stock market research and investment analysis empowered clients to make well-informed decisions.I'm deeply passionate about delivering exceptional service, cultivating strategic partnerships, and achieving tangible results. I'm open to connecting and exploring potential opportunities for collaboration and mutual growth.
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Manager - RetailLaundra Limited Apr 2024 - PresentCity Of Bristol, England, United Kingdom
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Assistant Manager - RetailLaundra Limited Jun 2023 - Mar 2024Clifton, England, United Kingdom• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction, leading to a 20% increase in repeat business.• Led the re-launch of the Avonmouth shop, conducting comprehensive market research prior to launch and formulating strategies to enhance future sales performance.• Contributed to developing marketing strategies, such as social media campaigns and promotional events, aimed at boosting brand visibility and attracting fresh clientele.• Conducted regular staff training sessions to improve product knowledge, enhance service quality, and promote upselling techniques, and drafted training manuals.• Managed inventory levels, conducted regular stock checks, and placed orders with suppliers to ensure adequate stock availability and minimize shortages.• Monitored and maintained cleanliness and organization standards throughout the retail area, adhering to health and safety regulations.• Crafted standard operational procedures for smooth shop operations and collaborated with the laundry operations team to coordinate seamless workflow and prioritize customer orders, ensuring timely delivery and customer satisfaction.• Implemented performance management processes, including conducting regular performance reviews, setting goals, and providing constructive feedback to team members to foster professional development and improve overall team performance.• Assisted in the development and implementation of marketing initiatives and promotional events, to increase brand awareness and attract new customers.
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Customer Service ManagerEntain Feb 2022 - Jun 2023United Kingdom• Optimised customer service requirements through surveys, focus groups and benchmarking best practices.• Carried out affordability checks on customers and having detailed discussions on their betting patterns and financial situation.• Drove initiatives that ensured maximum level of customer care guaranteeing their experience is pleasant, productive, and memorable, and responding rapidly to de-escalate issues by providing tailored solutions.• Collaborated with the Market Place Manager to develop and implement customer service policies, KPIs and SOPs.• Built and maintained accurate records and documented customer services actions and discussions. -
Senior Team Lead (Am) - Partnership DevelopmentJanashakthi Life Jun 2018 - Jan 2022Colombo• Awarded MDRT OR Million Dollar Round Table for the year 2021.• Restructured, Re-aligned and Re-focused the entire Bancassurance channel with the involvement of management to facilitate and foster corporate partnerships.• Directed quantitative and qualitative market research collaborating directly with management to drive a new product “INSTANT” insurance for commercial bank PLC.• Created strategic plans with management to increase sales and provided weekly marketing tactic reports with the team to drive sales.• Contributed to brainstorming sessions to develop new marketing plans and products that would appeal to customers.• Established and built successful partnerships with a number of corporates and provided comprehensive, multi –product insurance solutions for their employees.• Captained the Janashakthi Group Cricket Team 2020/2021• Vice president - Janashakthi Life Welfare Club 2020/2021 -
Investment AdvisorNational Asset Management Limited Jul 2017 - Jun 2018Colombo• Provided detailed, research-based advice and guidance to high-net-worth individuals and corporate clients on their current investments with National Asset Management Limited• Recommended investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile, and preferences.• Formulated asset allocation strategies and developed proprietary investment models for client portfolios.• Maintained rigorous and autonomous stock market research and investment analysis. -
Assistant ManagerKpo Lanka Jul 2015 - Jul 2017Sri Lanka• Spearheaded establishing a fully functional marketing department for Ceygate Inc which involved in web/app design, business consultation, hosting, and cloud computing services—the result of which brought in over 50 web-design projects within a short period.• Consulted digital marketing strategies and implemented SEO tactics on to the websites of customers.• Conducted initial and monthly strategic calls with customers to review performance as well as address and correct their concerns.• Helped clients to gain visibility and traffic in social media through social media optimisation (SMO) and search engine marketing (SEM).• Consulted HR in recruiting, training, and empowering a staff of over 15 -
Marketing ExecutiveMercantile Fortunes (Private) Limited Jun 2014 - Jun 2015Sri LankaMercantile fortunes pvt Ltd - A subsidiary of Mercantile Investments and Finance PLCDrove demand for a niche product by meeting regularly with clients, architects, and contractors to market the product’s properties and champion its adoption for multiple applications and projects.Completed 20+ projects including high-end engagements with Coffee Bean, Fairview hotel & Mobitel showroom at Tripoli trade center.
Thisun Opatha Skills
Thisun Opatha Education Details
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International Management -
Master Of Business Administration - Mba -
Combined Maths
Frequently Asked Questions about Thisun Opatha
What company does Thisun Opatha work for?
Thisun Opatha works for Laundra Limited
What is Thisun Opatha's role at the current company?
Thisun Opatha's current role is MBA (UK)| MSc (UK) | ACIM | CIMA Dip MA.
What schools did Thisun Opatha attend?
Thisun Opatha attended University Of The West Of England, University Of Bedfordshire, Cim | The Chartered Institute Of Marketing, Cima, Wesley College, Colombo.
What skills is Thisun Opatha known for?
Thisun Opatha has skills like Marketing, Management, Social Media Marketing, Team Management, Leadership, Market Research, Financial Analysis, Financial Reporting, Managerial Finance, Ifrs, Business Strategy, Team Leadership.
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