As a Customer Engagement and Program Coordination Specialist, I have over a year of experience in the education sector, providing top-notch customer service, selling English courses, and planning customized study paths for students. I graduated from CAN THO UNIVERSITY with a Bachelor's degree in English studies and obtained a TOEIC 910 certification, demonstrating my proficiency in English communication.In my most recent role as a Program Coordinator at Gia Viet English Language Center, I matched customers with suitable courses based on their needs, collaborated with different departments to optimize study routes, scheduled study sessions for students, and supported them throughout their courses. I also handled complaints and feedback efficiently to ensure customer satisfaction. I thrived under pressure and remained flexible in challenging situations, contributing to the success of the organization. I am looking for a position in a company where effective communication and customer focus are key.