Thivagar Mohan Email & Phone Number

Ontario, Canada

- Supervise System Operations Control Centre (SOCC) personnel while on duty- Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times- Communicate positively and effectively to all team members; encouraging their participation in decisions affecting them- Oversee and.

Ontario, Canada

- Evaluating schedule outcomes, including contingency planning and recovery of the flight schedule- Proposing and executing decisions to improve on-time performance (OTP) and schedule completion rate (SCR)- Management and oversight of internal communication tools and timely dissemination of Operations Bulletins related to flight schedule changes and.

- Coordinate customs procedures, including APIS verification, flight following processes, and re-booking returnee passengers.- Constant monitoring of daily operations. - Keeping in communication with outstations, Network Operations Coordinators, Duty Officers, Crew Scheduling and Dispatchers about daily operations. - Coordinate flight cancelation.

- Identified and eliminated barriers to reduce delays and work to reduce system controllable and uncontrollable delays.- Ensured team members have necessary tools, training, processes and resources to achieve team targets.- Oversaw 130 customer service representatives while building and sustaining a high performance. culture of teamwork- Help creating a.

- Provide quality and efficient customer service to customers through the daily management of a team of employees.- Assigning employees to various task that will help benefit run operations calm.- Ensuring operations run smoothly when problems erupt, being the first on scene to solve the problem.- Proved the ability to multitask, resolve customer issues.

Ajax, Ontario, Canada

- Interacted with customers in a friendly & professional to ensure high customer satisfaction was maintained.- Ensure that I had an updated product knowledge and passion in order to assist customers with high level of consistency.- Always ensured that customer complaints were resolved promptly and respectfully to ensure negative publicity would not be.

- Efficiently carried out beginner data entry with 100% accuracy.- Controlled the hardware in the server rooms to ensure there was no overheating, as the servers contained highly confidential information.- Able to work under high pressure environments with minimal supervision.