Thivagar Mohan Email & Phone Number

Ontario, Canada

- Supervise System Operations Control Centre (SOCC) personnel while on duty- Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times- Communicate positively and effectively to all team members; encouraging their participation in decisions affecting them- Oversee and manage the company’s flight and ground operations while on duty- Plan, direct, coordinate and communicate daily operational activities to all relevant Porter departments and outstation personnel- Liaise with government and airport authorities as it pertains to operational matters that occur while on shift- Responsible for the overall management and assignment of flights to be operated- Manage the delaying and cancellation of flights- Manage the recovery of the flight schedule during IROPS + 48 hours ahead- Analyze weather and ATC conditions to formulate plans to maintain schedule integrity- Ensure the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations and any such details that may affect the operation- Ensure aircraft assignment that complies with MEL, corporate and maintenance requirements- Initiate and coordinate Porter Emergency Response call out when required- Coordinate the team member schedule for the SOCC- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Ontario, Canada

- Evaluating schedule outcomes, including contingency planning and recovery of the flight schedule- Proposing and executing decisions to improve on-time performance (OTP) and schedule completion rate (SCR)- Management and oversight of internal communication tools and timely dissemination of Operations Bulletins related to flight schedule changes and irregular operations (IROPS)- Ensuring the timely dissemination of pertinent information to all departments impacted by aircraft swaps, flight delays, cancellations, and any pertinent details that may affect the operation- Coordinating aircraft assignments and positioning while ensuring the movements comply with MEL, corporate, and maintenance requirements- Maintaining a thorough knowledge of company policies and procedures, Transport Canada regulations, and other domestic and international regulatory requirements- Initiate and coordinate Porter’s Emergency Response including non-emergency incident response and other critical communications through the Everbridge® Mass Notification system- Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations- Emergency Response communications, including Everbridge- Flight Schedule (updating the Gantt, inputting delays, cancellations, etc.)- Decision-making considering crew regulations, technical aircraft restrictions, and meteorology- Mass communications (IROP levels, resources, constraints)

- Coordinate customs procedures, including APIS verification, flight following processes, and re-booking returnee passengers.- Constant monitoring of daily operations. - Keeping in communication with outstations, Network Operations Coordinators, Duty Officers, Crew Scheduling and Dispatchers about daily operations. - Coordinate flight cancelation procedures, ‘iroping’ passengers.

- Identified and eliminated barriers to reduce delays and work to reduce system controllable and uncontrollable delays.- Ensured team members have necessary tools, training, processes and resources to achieve team targets.- Oversaw 130 customer service representatives while building and sustaining a high performance. culture of teamwork- Help creating a safe and accident free environment.- Actively engaging with operations and passenger interactions to insure all passengers receive the best possible service.

- Provide quality and efficient customer service to customers through the daily management of a team of employees.- Assigning employees to various task that will help benefit run operations calm.- Ensuring operations run smoothly when problems erupt, being the first on scene to solve the problem.- Proved the ability to multitask, resolve customer issues and excel within a demanding, high-volume setting. - Executed daily tasks such as motivating, recognizing and rewarding, coaching, training and problem solving. - Proficient in navitaire, go now and movement control plot.

Ajax, Ontario, Canada

- Interacted with customers in a friendly & professional to ensure high customer satisfaction was maintained.- Ensure that I had an updated product knowledge and passion in order to assist customers with high level of consistency.- Always ensured that customer complaints were resolved promptly and respectfully to ensure negative publicity would not be created.- Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

- Efficiently carried out beginner data entry with 100% accuracy.- Controlled the hardware in the server rooms to ensure there was no overheating, as the servers contained highly confidential information.- Able to work under high pressure environments with minimal supervision.