Responsible for the design, development, and deployment of cloud security capabilities, including threat detection (GuardDuty, Security Hub), logging and monitoring (CloudTrail, CloudWatch, VPC Flow Logs), infrastructure security (WAF, Network Firewall, Security Groups), identity and access management (IAM, Cognito), data protection (KMS, S3 Encryption, Certificate Manager), and security management (Organizations, Config, Audit Manager).Responsible for design, development, and deployment of data management platform on AWS, utilizing services including S3, Glacier, EBS, EFS for storage; Database Migration Service, Snow Family, and Storage Gateway for data ingestion; Kinesis Stream, Kinesis Firehose, and Kinesis Analytics for real-time data streaming; AWS Glue for ETL processes; AWS Config for resource management; AWS QuickSight for data visualization; and AWS EMR for large-scale data processing.Contact Flow Design and Implementation: Expertise in creating complex contact flows to handle various customer interactions, including inbound and outbound calls, IVR, and chatbots.Integration with Other AWS Services: Deep understanding of integrating AWS Connect with other AWS services like Lambda, S3, and DynamoDB to enhance call center functionality.Voice and Text Analytics: Experience in utilizing Amazon Lex and Amazon Transcribe to enable natural language understanding and sentiment analysis.GCP Dialogflow CX Intent and Entity Design: Skill in defining and training intents and entities to accurately understand customer queries and requests.Dialogflow CX Workflow Creation: Expertise in building conversational flows and managing complex dialogues to guide customer interactions.Integration with GCP Services: Proficiency in integrating Dialogflow CX with other GCP services like Cloud Functions, Pub/Sub, and Firebase to extend its capabilities.

Imagining and building the next generation gaming platform with AWS services and web 3.0 modern technology stack and frameworks

Architected, Designed and Developed College Admission intake and management platform for international students on AWS Platform - React, NodeJS, API Gateway, AWS Lambda, AWS Cognito, DynamoDB, Textract, SageMaker, AWS Glue, AWS Quicksights

Steered a team of data analysts, data engineers and data scientist to transform and optimize customer experience and call center operations with data, descriptive/diagnostic/predictive analytics and actionable insights.

Accelerated solution design and innovation by designing & building System APIs, Service APIs, Process APIs, and Experience APIs for Consumer Wireless, Cable, Internet, Home Phone and Smart Home Monitoring Business units, Enterprise Business Unit and Rogers Media : Sportsnet, Texture, Shopping Channel

Spearheaded strategy and execution of technology roadmap for customer communication management program for email, SMS, email via third party ESP, ISNS, paper for customer interactions at every stage of customer journey via outbound channels. Led business transformation program and lines of business including Wireless, Cable, High speed internet, Rogers Home Phone, Smart Home Monitoring, and Media. Managed tech leads, BSA, engagement managers, application architects, QA and Environment support teams. Gained strong knowledge of corporate vision by liaising and communicating with various departments and teams including customer experience, strategy and innovation, marketing and brand management as well as product management.

Conceptualized, Designed, Developed, and Delivered Enterprise Communication Platform for Rogers and Fido Wireless Lines of Business targeted at Consumer, Business, and Government customer segments.

Designed and developed enterprise messaging platform with JEE platform