Cyber Security And Cloud Technology Strategy Consultant
CurrentResponsible for the design, development, and deployment of cloud security capabilities, including threat detection (GuardDuty, Security Hub), logging and monitoring (CloudTrail, CloudWatch, VPC Flow Logs), infrastructure security (WAF, Network Firewall, Security Groups), identity and access management (IAM, Cognito), data protection (KMS, S3 Encryption, Certificate Manager), and security management (Organizations, Config, Audit Manager).Responsible for design, development, and deployment of data management platform on AWS, utilizing services including S3, Glacier, EBS, EFS for storage; Database Migration Service, Snow Family, and Storage Gateway for data ingestion; Kinesis Stream, Kinesis Firehose, and Kinesis Analytics for real-time data streaming; AWS Glue for ETL processes; AWS Config for resource management; AWS QuickSight for data visualization; and AWS EMR for large-scale data processing.Contact Flow Design and Implementation: Expertise in creating complex contact flows to handle various customer interactions, including inbound and outbound calls, IVR, and chatbots.Integration with Other AWS Services: Deep understanding of integrating AWS Connect with other AWS services like Lambda, S3, and DynamoDB to enhance call center functionality.Voice and Text Analytics: Experience in utilizing Amazon Lex and Amazon Transcribe to enable natural language understanding and sentiment analysis.GCP Dialogflow CX Intent and Entity Design: Skill in defining and training intents and entities to accurately understand customer queries and requests.Dialogflow CX Workflow Creation: Expertise in building conversational flows and managing complex dialogues to guide customer interactions.Integration with GCP Services: Proficiency in integrating Dialogflow CX with other GCP services like Cloud Functions, Pub/Sub, and Firebase to extend its capabilities.
