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Thiago Olivi Vecchi is listed as CX professional, with over 10 years of experience in customer relations, CRM, E-commerce Specialist and Salesforce Administrator at Messer Gases LTDA, a with 464 employees, based in Campinas, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Thiago Olivi Vecchi.
Thiago Olivi Vecchi previously worked as E-commerce Specialist at Messer Gases Ltda and Sr Customer Experience Analyst at Messer Gases Brasil. Thiago Olivi Vecchi holds Mba, Gestão Financeira from Esamc Campinas.
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• Salesforce Administrator, co-responsible for implementing Service Cloud and Commerce Cloud in the company. Coordination of the Salesforce implementation project, with Sales, Service, Marketing and Commerce clouds. A fundamental tool for mapping the customer journey, which has transformed the relationship between the organization and customers.• Solid experience in activities related to customer relations, loyalty, profitability, service;
Listed skills include 5S, Pdca, Telecommunications, Microsoft Office, and 10 others.
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A career timeline built from the work history available for this profile.
Jundiaí, Sp - Brasil
• Responsible for the implementation and administration of the company's e-commerce, B2B, made with the Salesforce Commerce Cloud B2B platform, as well as administrator of the Salesfoce Service Cloud platform.
Mogi Guaçu, Sp - Brasil
National company, e-commerce in the physiotherapy and health segment. My responsibilities were to identify opportunities for improvement and generate proposals for all areas of the company. Management of Customer Service indicators. Team Training and Orientation
Campinas E Região, Brasil
• Responsible for managing the entire portfolio of customers with a low average ticket, reporting to the Profitability Manager. • Responsible for the professional development of 250 indirect employees. • Direct coordination of the Monetization area for low-ticket customers and Relationships in the city of Campinas. • Monitoring the area's Budget. • Cost control of customer service. • Responsible for effectively responding to customer requests, problems and special needs. • Works together with the Marketing and Sales, Administrative and Technical areas to meet customer expectations. • Plan and guide activities in the areas responsible for customer relations.
Responsible for managing the entire customer portfolio in the City of Campinas, reporting to the Regional Manager; Responsible for the professional development of 10 employees; Direct coordination of two areas: Personal Service and Legal Entities. Monitoring the area's budget; Cost control of customer service; Plans and guides activities in the areas responsible for customer relations; Responsible for effectively responding to customer requests, problems and special needs. Works together with the Marketing and Sales, Administrative and Technical areas to meet customer expectations;
Supervision of the Personal Service area Plans and guides activities in the areas responsible for customer relationships; Assistance in decision-making for personal service operators.
Other employees you can reach at messer-br.com. View company contacts for 464 employees →
Yasmin Bueno
Colleague at Messer Gases LtdaSão Paulo, Brazil
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George Guimarães
Colleague at Messer Gases LtdaBrazil
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RS
Rafaela Silva
Colleague at Messer Gases LtdaCampinas, São Paulo, Brazil
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ME
Maria Eduarda Braga Vilacio Pinto
Colleague at Messer Gases LtdaCuritiba, Paraná, Brazil
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GP
Gabriel Poltronieri Dobroviski
Colleague at Messer Gases LtdaCampinas, São Paulo, Brazil
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VJ
Valesca Junqueira
Colleague at Messer Gases LtdaRio De Janeiro, Brazil
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NR
Naiane Reis
Colleague at Messer Gases LtdaSanto André, São Paulo, Brazil
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AN
Arthur Neto Neto
Colleague at Messer Gases LtdaRio De Janeiro, Brazil
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YR
Yasmin Romano
Colleague at Messer Gases LtdaJundiaí, São Paulo, Brazil
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CE
Carlos Eduardo Kfouri
Colleague at Messer Gases LtdaSão Paulo, Brazil
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Quick answers generated from the profile data available on this page.
Thiago Olivi Vecchi works for Messer Gases LTDA.
Thiago Olivi Vecchi is listed as CX professional, with over 10 years of experience in customer relations, CRM, E-commerce Specialist and Salesforce Administrator at Messer Gases LTDA.
Thiago Olivi Vecchi is based in Campinas, São Paulo, Brazil while working with Messer Gases LTDA.
Thiago Olivi Vecchi has worked for Messer Gases Ltda, Messer Gases Brasil, Motiva Contact Center, Shopfisio, and Net Serviços De Comunicação S/A.
Thiago Olivi Vecchi's colleagues at Messer Gases LTDA include Yasmin Bueno, George Guimarães, Rafaela Silva, Maria Eduarda Braga Vilacio Pinto, and Gabriel Poltronieri Dobroviski.
You can use AeroLeads to view verified contact signals for Thiago Olivi Vecchi at Messer Gases LTDA, including work email, phone, and LinkedIn data when available.
Thiago Olivi Vecchi holds Mba, Gestão Financeira from Esamc Campinas.
Thiago Olivi Vecchi is listed with skills including 5S, Pdca, Telecommunications, Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and English.
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