• Responsible for the implementation and administration of the company's e-commerce, B2B, made with the Salesforce Commerce Cloud B2B platform, as well as administrator of the Salesfoce Service Cloud platform.

National company, e-commerce in the physiotherapy and health segment. My responsibilities were to identify opportunities for improvement and generate proposals for all areas of the company. Management of Customer Service indicators. Team Training and Orientation

• Responsible for managing the entire portfolio of customers with a low average ticket, reporting to the Profitability Manager. • Responsible for the professional development of 250 indirect employees. • Direct coordination of the Monetization area for low-ticket customers and Relationships in the city of Campinas. • Monitoring the area's Budget. • Cost control of customer service. • Responsible for effectively responding to customer requests, problems and special needs. • Works together with the Marketing and Sales, Administrative and Technical areas to meet customer expectations. • Plan and guide activities in the areas responsible for customer relations.

Responsible for managing the entire customer portfolio in the City of Campinas, reporting to the Regional Manager; Responsible for the professional development of 10 employees; Direct coordination of two areas: Personal Service and Legal Entities. Monitoring the area's budget; Cost control of customer service; Plans and guides activities in the areas responsible for customer relations; Responsible for effectively responding to customer requests, problems and special needs. Works together with the Marketing and Sales, Administrative and Technical areas to meet customer expectations;

Supervision of the Personal Service area Plans and guides activities in the areas responsible for customer relationships; Assistance in decision-making for personal service operators.