Thivekha Thirukumaran Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Developed product knowledge, to formulate personalized regimens based on skin types to target skin concerns, while building meaningful relationships with clients.
• Collaborated with a team of 19 to exceed daily sales targets, achieving a 43% increase from the previous year in sales revenue during The 2023 Distillery District Christmas Market.
• Hosted TikTok Shop live stream to 51k+ viewers, promoting products, and increasing platform sales
• Drove an increase in sales by strategically upselling NIOD, DECIEM’s advanced luxury skincare line, to mature customers, effectively identifying and capitalizing on sales opportunities.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Facilitated positive guest experiences for over 30 patrons an hour through knowledgeable recommendations of offerings, timely service, and strong ability to multi-task.
• Warmly greeted new and returning guests and developed relationships resulting in guest loyalty.
• Memorized over 40 menu items and rotating specials to give customized recommendations to guests.
• Swiftly and successfully resolved conflict resulting in guest satisfaction 100% of the time.

Toronto, Ontario, Canada

• Developed and implemented event playbooks, presentations, and alumni engagement activities.
• Collaborated with cross-functional teams to execute panelist events comprised of alumni guest speakers.
• Supported the Vice President of Events in managing administrative logistical details such as registration, contract agreements, event booking and acting as a liaison between industry, faculty, and students.

Toronto, Ontario, Canada

• Supervised all aspects of restaurant operations, from front-end to back-end, as acting manager.
• Worked effectively in a fast-paced environment while accomplishing multiple tasks and maintaining open communication with team members and guests.
• Increased overall sales through cross-selling and promoting offers, processing over $10,000 in daily sales.
• Executed daily closing cash procedures with precision to ensure bank deposits are free from discrepancies.
• Surveyed guests while resolving concerns, improving the experience by 75% to meet performance goals.

Toronto

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managed 12 election officials across 4 sites, ensuring an efficient voting process for 3000 electors.
• Accurately documented detailed poll statuses, timesheets, performance evaluations and incident reports
• Identified, addressed, and resolved voter complaints and issues with confidence and discretion, effectively averting the escalation to headquarters, and fostering a positive environment & voter satisfaction.

Toronto, Ontario, Canada

• Conducted outreach, developed and maintained lasting relationships with 400+ community stakeholders.
• Gathered, tracked, and shared feedback and information from residents regarding their interests and needs to help improve the Regent Park Revitalization project within TCHC and Developer networks.
• Planned and implemented necessary materials needed for community meetings and engagement events.

Bachelor Of Commerce - Bcom, Global Management Studies Major & Marketing Minor

Activities and Societies: -Ted Rogers Economics Society Director of Events 2022/2023 -Frosh Logistics Leader 2021 -DECA Delegate 2019/2020.

High School Diploma, High School/Secondary Diploma Programs, 88%

Activities and Societies: -Jarvis Girls Varsity Soccer Team -Jarvis Girls Varsity Softball Team -MSA –Jarvis Youth Ambassador @ Youth to.