Digital Platform Officer (Cms)
CurrentI manage the day-to-day administration of the ETF’s CMS’s including processes such as user creation, storage management, platform stability and maintenance. Owning and understanding the digital user journeys for the CMS’s, using insights to recommend evidence-based improvements and carrying out development/configuration and testing. I manage a network of CMS Representatives to engage directly with teams at ETF to understand their business needs and identify appropriate improvements toCMS’s… Show more I manage the day-to-day administration of the ETF’s CMS’s including processes such as user creation, storage management, platform stability and maintenance. Owning and understanding the digital user journeys for the CMS’s, using insights to recommend evidence-based improvements and carrying out development/configuration and testing. I manage a network of CMS Representatives to engage directly with teams at ETF to understand their business needs and identify appropriate improvements toCMS’s features and processes to meet these requirements. I drive user engagement by assessing usage via web analytics and internal admin training needs, engaging with staff, and producing guidance, support materials and recommendations that improve the CMS’s effectiveness. I oversee the CMS’s related digital helpdesk tickets and provide technical assistance and support to any escalated CMS’s/LMS issues including supporting staff to generate Power BI reports, using CMS/LMS data. I work as a member of a project team to research, design, configure and implement new CMS/LMS features, including supporting requirements gathering and assistance during the UAT phase. I also manage to day to day relationship the CMS/LMS suppliers, ensuring incident management, support tickets and BAU is maintained with suppliers. Show less
