• Handling Phone calls with internal and external customers• Tracking information to Groupage Shipments.• Weekly Updates email to clients.• Container Arrival & Address Confirmation for Groupage shipments.• Strong knowledge of import and customs clearance activities• Has 2 -3 years of experience from freight forwarding, preferably from Sea • To coordinate sales force, transport management and couriers in their daily work• Dispute management (assistance to customer in the resolution of disputes)• Monitoring deliveries• Supervise Customer service teams• Meeting current and future expectations and requirements of customers, and resolving customer issues that arise• Ensure efficient scheduling and routing to customers to achieve lowest total costs• Warehouse email to clients.• Insurance Claim.

• Led digital marketing and sales initiatives targeting US & Canada markets.• Conducted lead generation, cold calling, and inside sales activities.• Successfully retained and renewed clients, driving potential sales through effective communication and negotiation.• Managed escalations and ensured customer satisfaction.