Tisho Jessop Email & Phone Number

Fayetteville, GA, US

• Play a key role in the development and execution of two National Race/Walk programs: the National Corporate Teams Program and the MORE THAN PINK Walk Where You Are virtual event. Responsible for the creation of.
• Develop resources and materials to support the needs of the National Teams program in collaboration with the Race/Walk teams and integrated teams such as Corporate Partnerships, Employer Engagement and Community.
• Manage private Facebook group for MORE THAN PINK Walk Where You Are registered and potential participants. Create exclusive content; execute corporate content provided by Marketing; manage group memberships; perform.
• High level of communication with key constituents including top fundraisers, top team captains, sponsors, and the survivor community.
• Develop and execute creative resources, materials and methods of motivating and interacting with MORE THAN PINK Walk Team Captains and participants to aid in retention efforts.
• Cross-functional program lead for our Team Komen Department Ambassadors, ensuring each department representative has the tools, knowledge and motivation to keep their group informed and excited. Content includes.

• Event participant experience and fundraising professional, working with Susan G. Komen 3-Day walkers and crew. Deep focus on participant experience, utilizing a thorough knowledge of a diverse participant base, to.
• First point of contact for current and potential participants.
• Work internally on process changes that make both our work and our participants’ experiences easier and more streamlined. Requires coordination with other departments (IT, Donations, Creative Services, Event.
• Executed participant engagement programs, including critically needed community building experiences during the 2020-2021 pandemic.
• Behind the scenes and on-camera facilitator for client and participant webinars.
• Group lead on technology-related programs.

Contract Technical Writer working on process and system documentation for Top5 clients upon request. Multiple engagements at Fortune 500 customer.

• Temporary, seasonal position. Responsible for organizing, scheduling, and facilitating the Out of Market program for Susan G. Komen 3-Day participants and providing support to in-market field programs as needed.
• Created and presented over 90 webinars in six months to event participants and prospects.
• Developed and refined presentation materials for three distinct programs: Get Started Meetings, Training Walk Leader Trainings, and Out of Market Workshops.
• Championed the transition from “phone only” meetings to an all-webinar format.
• Presented in-person Get Started Meetings for the Washington, D.C. market.
• Represented the 3-Day at local community events including the Komen Global Race for the Cure, Community Clubhouse Day at the Washington Nationals MLB Park, and the inaugural “5K for Kancer” race.

• Manager in a legal and business publisher’s Customer Contact Center. Managed multiple organizations including Technical Support, Credit & Collections, Customer Relations, Key Accounts, and Customer Correspondence.
• Created and implemented policy changes which resulted in increased employee productivity by 12% and customer satisfaction by 17%.
• Oversaw all aspects of hiring, training, and performance management for multiple teams in unionized call center setting.
• Responsible for all training requirements for the call center, including training design, development, and delivery for CRM, COTS, and proprietary systems.
• Worked directly with customers to resolve escalated issues.
• Led Agile method development projects.

• Instructional Designer and Trainer in BNA’s Corporate Training department.
• Developed and delivered instructor-led training to internal employees on multiple proprietary systems and COTS applications.
• Delivered training in-person, via telephone, and via online tools.
• Expert in all aspects of course design, scheduling, technical and training documentation (long and short form), course delivery, course evaluation process, and subsequent follow-up.

Instructional Designer contracted by WPI to BNA to design, develop and deliver training on proprietary systems.

• Functioned as Lead Instructor in a retail store's Training Center.
• Delivered COTS training on Microsoft, Lotus, and ACT products.
• Managed all training and instructor schedules.
• Coordinated all training material ordering and inventory management.

Instructional Designer contracted by WPI to U.S. Immigration & Naturalization Service to design, develop and deliver training on COTS products and proprietary systems. Held U.S. Department of Justice Secret clearance.

HR Recruiter for Temporary Services agency. Screened, interviewed, placed and managed temporary employees in clerical, legal, and accounting positions.

Ba, Sociology, Education

Activities and Societies: Residence Life, Chi Omega

Online Instruction Certificate Program

Education record