- Led various projects within the CRS domain, ensuring alignment with IT/Digital initiatives.- Oversaw the development and implementation of CRS software, ensuring seamless roll-out.- Cultivated strong partnerships with hotels and external stakeholders, including franchise companies and system providers.- Established and executed strategies to enhance process efficiency department-wide and across functional domains.- Managing a team of 8 professionals.

-Playing a key role in developing and supporting the definition of internal process structures within the department, particularly focusing on PMS & CRS products.- Successfully executed the roll-out of the CRS product across over 100 hotels, ensuring seamless implementation.- Collaborated closely with the development team in China to define software requirements in alignment with company operational standards.

- Defines and documents enhancement requirements, brokers consensus across stakeholders- Accepts and/or rejects the work the project team generates- Collaborates with product managers, system architects on requirements, business needs and implementations- Writing of User Stories used during the acceptance phase of the development

- Managing successful delivery of multi-site and very complex implementation project- Leadership of a subset of the regional EMEA delivery team, develops and maintains relationships with key customers- Ensures projects are moving forward and that all components for successful delivery are in place- Coordinates resources; resolves issues with regards to delays in project delivery and resource constraints- Drives alignment and adherence to standards and direction set by the… Show more - Managing successful delivery of multi-site and very complex implementation project- Leadership of a subset of the regional EMEA delivery team, develops and maintains relationships with key customers- Ensures projects are moving forward and that all components for successful delivery are in place- Coordinates resources; resolves issues with regards to delays in project delivery and resource constraints- Drives alignment and adherence to standards and direction set by the organisation to the team assigned Show less

- Development of strategic Sales opportunities - Preparation of supporting sales materials for strategic Sales opportunities- Sales SME Consultant for Sales & Account Management teams- Support RFP/RFI Responses as strategic Sales SME- Sales analysis for positioning and sales collateral used in pitches- Product Marketing support on strategic roadmap

Responsible for CRS application from an operational perspective used by 78 hotels- OTA Channel implementation management- Hotel and Region support for existing and new hotels- Maintain and develop new operational processes, workflows- Write System and Operational Documentation and Rate Loading Instructions- Release management of CRS system and responsible for CRS enhancement requirements- CRS and GDS content management- Management of relationships to System Suppliers… Show more Responsible for CRS application from an operational perspective used by 78 hotels- OTA Channel implementation management- Hotel and Region support for existing and new hotels- Maintain and develop new operational processes, workflows- Write System and Operational Documentation and Rate Loading Instructions- Release management of CRS system and responsible for CRS enhancement requirements- CRS and GDS content management- Management of relationships to System Suppliers and Agencies.- Creating processes for rate loading and mapping in GDS, IDS and third party systems/OTA’s.- Project Management - Call Centre Management Show less

- Responsible for CRS application from an operational perspective- Hotel and Region support for existing and new hotels- Maintain and develop new operational processes, workflows- Write System and Operational Documentation and Rate Loading Instructions- Release management of CRS system and responsible for CRS enhancement requirements- CRS and GDS content management- Prepare and conduct application training- Corporate Rate loading support for GDS- Project… Show more - Responsible for CRS application from an operational perspective- Hotel and Region support for existing and new hotels- Maintain and develop new operational processes, workflows- Write System and Operational Documentation and Rate Loading Instructions- Release management of CRS system and responsible for CRS enhancement requirements- CRS and GDS content management- Prepare and conduct application training- Corporate Rate loading support for GDS- Project Management Show less

- User Acceptance Testing for the new OnQ system for International Devision - Write Best Practice Documentation for the new company wide reservation system OnQ Property Management- Involvelment in the design and testing of new functionality, new operational process, training content, product pilots and data conversion relating to PMS

- Delivery of Operational & System Training in accordance with company standards- Maintaining the training material for all areas regarding Front Office v6, Group & Events in line with new Company procedures or changes to existing procedures.- Developing new material for new systems or procedures in co-ordination with the Project Manager.- Defining business practices best suited to the Hotel and in line with standards.- Set up Fidelio Front Office v6 and Sales & Catering in line… Show more - Delivery of Operational & System Training in accordance with company standards- Maintaining the training material for all areas regarding Front Office v6, Group & Events in line with new Company procedures or changes to existing procedures.- Developing new material for new systems or procedures in co-ordination with the Project Manager.- Defining business practices best suited to the Hotel and in line with standards.- Set up Fidelio Front Office v6 and Sales & Catering in line with commercial approach of hotel and company.- Support and follow up training of personnel during and after the “Live” period.- Installation projects of Two Way Interface Show less

- Responsible for reservation operations - Management of reservation team- Assist Yield Manager in revenue strategy