Thomas Lowe Email & Phone Number

Salt Lake City, Ut, Us

Created and implemented data-driven sales process increasing online revenue over 40%. This process has since been adopted company wide across 50 stores.Reduced store response time by 50% by rewriting outdated process guidelines.Oversee the optimization of software and technology to improve staff efficiency and maximize revenue.Used data to write more effective staff schedule giving the company better coverage during busy hours.Audited monthly vendor costs and issue credit requests when redundant changes are found.

Consistently topped monthly metrics, came in first place more times than anyone on a team of 17 people. Created custom dashboards in Salesforce to help management see progress of team’s accounts throughout the month.Created Excel macro to help clean up reports to keep the data format identical for accurate reporting.Designed data model for identifying at risk clients, giving the team metrics to retain accounts.Produced phone scripts as training aids which later replaced the built in resources available to clients.Coordinated team meetings to consolidate notes on product bugs and feature requests for the product teams.

Greater Salt Lake City Area

Maintained personal closing rate of 19% (company standard is 15%).Exceeded new car sales goals with the highest customer satisfaction index score store wide. Simplified lead distribution processes, reducing conflicts and redundant work.