Following the birth of my daughter, born in 2016 and then my son in 2018, I took time off to focus on my family.

Overseeing the ordering and configuring process for all 26 branches of the RSW and analyze situations to provide resourceful solutions to the field team. Proficiently prioritize and multitask allowing meeting deadline obligations. Corrects, modifies, and monitor processes directives allowing the sales team to use considerable judgment to complete tasks. Worked closely and specialize with RSW’s multiple vendors, including all point of order and programs. Cutting down at order entry error and therefore cutting cost.•Successfully trained on the different configurators to ensure the daily operations of the department.•Awarded with two “Associate Homer Badge” within first and fourth month of hire for going over and beyond for the team and department.•Awarded the “Executive Homer Award” by EVP Marvin Ellison in February 2014 for exceeding company expectations. •Trained new hires on the different applications to ensure correct product is process and delivered.•Proactively communicated incorrect product to field to lessen customer delays.

Complete tactical and strategic processes and metrics associated with servicing a specific set of customer accounts. Responsible for the day to day management for all aspects for five accounts. Partnered with Sales, Operations, Logistics, Design, Graphics, and the Sales and Operations Support group to exceed customer expectations and align with GPI business, financial and operational objectives.•Developed and maintained strong relationships with internal and external customer contacts.•Solid understanding of customer account management.•Provide accurate and productive communications to internal and external customers regarding order fulfillment status

Supported sales through policy setting and administrative coordination for account executives, sales manager, and local dealers while providing exceptional customer service.

Assisted the store manager in day-to-day operations, including store openings and closings, customer escalations, employee scheduling, and making decisions in the absence of management.

Exceeded service and sales objectives by providing world-class service to store patrons, selling products and services to current consumers, and actively soliciting new customers through inside sales, outside events, and outbound marketing efforts.

Provided guidance and assistance to customers in the application of system capabilities when customers have unusual or unique processing requirements that are difficult to formulate.