Tomasz Holtorff Email & Phone Number

Reading, United Kingdom

- Leading projects through the project life-cycle for customers from Banking, Telecommunication, Public, Education and Service sectors- Conduct meetings with internal and external parties- Analyze and define customer’s business strategy and determine system architecture requirements to achieve business goals- Building strong relationships with internal staff and customers- Establishing project scopes of work, communicate project deliverable timeframes and benchmarks to customers- Managing resources to fulfill KPI objectives- Recognized for delivering projects on time and within allocated budget- Coordinating and delegating work assignments to resolve procedural and critical technical issues- Providing technical trainings for system and network administrators and management trainings on reporting capabilities of implemented solutions- Design and implementation of a Service, support through Service Operation and Continual Service Improvement through Problem Management- Design and implementation of Disaster Recovery solution- Design of High-Availability solution using RedHat Enterprise Linux, GlusterFS, Peacemaker and MySQL- Creating Integrations with 3rd party software

Frankfurt Am Main Area, Germany

- Supporting infrastructure of Sun Enterprise-class servers running Solaris OS and HP Blades running Solaris OS / Linux- Provisioning Virtual Machines (Solaris Zones / LDOMs / VMware)- Installing, patching and maintaining availability of Applications running on Solaris OS / Linux- Performing day-to-day activates including managing FS, LUN replacement, restoring files, configuration adjustments, co-operation with hardware / software vendor, log analysis, performance monitoring, certificate renewal, managing packages and user access administration- Configuring TSM clients and troubleshooting FS / Oracle backup failures- Performing root cause analysis of failures and implementing permanent solutions / workarounds to resolve the problem- Analysing business requirements and objectives towards determining the optimal configuration of the requirements- Designing, developing and Implementing services to improve infrastructure and documenting operational processes- Interacting effectively with teams from various disciplines to find the resolution of problems- Maintaining tasks related to problem tickets- Generating in-depth Root Cause Analysis reports in relation to critical system failures- Performing hardware replacement and software reconfiguration of Sun Microsystems equipment- Creating custom shell scripts to automate processes, detect failures and help in root cause diagnosis.- Acting as Major Incident Manager during critical failures in both technical and operational manner- Active participation in quarterly fail-over exercise

Kraków Area, Poland

- Design and implement Proactive Initiatives to identify risks and develop appropriate action plans to reduce downtime, escalations, and case count- Reactive response to critical Service Request including action plan validation, case progression and closure- Working with the Hardware Sales Specialist to consult on configurations for upcoming sales- Co-operating with Account Team to create procedures to improve customer support satisfaction- Assistance during scheduled maintenance window- Monthly technical review of Service Requests, analyzing trends and providing recommendations for operational efficiency, including Service Request reduction strategies- Ownership of Critical Service Requests- Management reporting on state of customer and escalations- Migration planning

Cracow, Lesser Poland District, Poland

2nd Line Senior Support Engineer- Resolving software problems related to Sun Solaris 8 - 10 OS and third party applications Veritas Volume Manager and SDS/SVM- Resolving network problems- Providing technical support for Sun Fire Entry, Midrange and Enterprise servers both SPARC and x86/64- Troubleshooting hardware and configuration problems of disk arrays StoreEdge 3XXX, A1000/A5XXX and D1000- Resolving problems of tape libraries manufactured by Sun Microsystems, Quantum and StorageTek- Conducting a series of technical trainings from Solaris OS, networking, Unix fundamentals

On-Site Engineer, Graphic, Web and Databases Developer