I am a technology manager with more than 20 years of experience, working for both service providers and end user/customers. I have been responsible for large cross-market teams handling time-sensitive repair issues, field-technicians and call-centers, and have managed critical multi-million-dollar projects. I believe this combination of experiences – and the skills learned while serving in such varied roles – give me a unique set of qualifications to slot into and excel in multiple management roles.Colleagues know me as a creative out-of-the-box thinker, who is grounded in understanding that success is built on three principles; understand and address your customer’s needs, treat your people like you’d like them to treat your customers, and always keep the company’s end goal in mind.