Selected Responsibilities- Created and maintained customer-facing documentation for new RXIT Software products.- Worked with program management to develop timely documentation delivery schedules. - Worked with development teams to ensure quality of content.- Edited a variety of graphics for integration with product documentation.

Selected Responsibilities- Created and maintained customer-facing documentation and online help for the Oracle Enterprise Manager Cloud Control product.- Worked with program management and development teams to ensure timely delivery.- Supported legacy Sun product documentation and customer support.- Supplied detailed content and documentation auditing for third-party licensing.- Incorporated hardware-specific content into the Enterprise Manager documentation set.Supplementary Responsibilities- Served as the point of contact for the oracle.com search team.- Supported other Oracle products such as the Oracle Configuration Manager.- Created group reviews and collected feedback content for documentation updates.- Provide testing and training support as needed for internal technical writer groups.

Provide program management support for services engineering. Responsibilities included documentation and presentation support, wiki management.

Member of the sun.com search team. Responsible for troubleshooting and quality testing for the sun.com search site. Search engine optimization, metrics, analysis and more. Performed data validation and testing for sun.com search, including administrative support.Took responsibility for data validation and quality assurance for the sun.com search functionality, including virtual collection audits, administration, and support. Resulted in improved customer satisfaction and higher quality search results.

Selected Accomplishments- Developed and deployed a global knowledge management and content authoring system within six months. Resulted in a common process for content authoring, provided a document distribution channel for all Sun employees, and introduced functionality to improve document readability to customers. Improved time to market and provided document control for content authors. - Developed, deployed, and compiled user surveys to gather statistics on customer satisfaction, use, and requests for enhancements on primary support site (sunsolve.sun.com). Resulted in establishing a direction for applying development resources.- Provided support for user conferences of approximately 6,000 field and support engineers, including design, deployment, and maintenance of the registration website. Resulted in improved user experience and satisfaction.- Researched, developed, and deployed testing procedures for primary support site. Resulted in recyclable testing scripts to apply against regression testing and for maintaining regular release cycles.- Evaluated applications and documentation for quality of content and usability based on customer-support experience and feedback. Provided the evaluation to the respective development teams and requesters. Resulted in improved troubleshooting process and prevented scope creep.

Selected Accomplishments- Advocated technology change to online systems to reduce manual document maintenance and to reduce duplication costs. - Researched, developed, and deployed online help system for 3,000+ users. Resulted in consolidation of platforms, reduced maintenance, and reduced time to market for content updates.Technical Editing/Writing- Edited contractor and government documentation and presentations for content and format.- Edited NASA Standard Operating Procedures (SOPs) for content and format.- Managed document distribution cycles to meet government requirements for contract compliance.- Edited contract proposal for content and format.