Thom Mcintyre Email and Phone Number

The Outlet Sales Leader leads a high-energy, driven Sales team, ensuring they deliver an unexpected and extraordinary experience to our customers both internally and externally. The Sales Leader’s commitment to educate and deliver first-class service are key components to empowering their teams to exceed sales goals, embrace the RH brand and build world-class customer relationships. The dynamic RH environment offers the autonomy to exercise creativity and empowerment to “do the right thing.”RESPONSIBILITIESLives the Vision, Values and Beliefs of RH every dayCoach, mentor, train and develop Sales associatesCollaborate with the cross-functional Leadership team to be proactive in prioritizing customer needs so that any escalations are satisfied with immediate resolutionCommunicate open and transparent feedback to all members of Team RHElevate brand standards and merchandise presentationsAnalyze weekly and daily business goals to achieve unimaginable resultsRepresent the RH brand through polished communication, personal appearance, and professionalism

• Supervision of all operations at multiple locations• Leads a team of 15 to 20 employees • Ensures desired brand philosophy and experience is being exhibited • Builds high performing teams• Mentors, leads and encourages creativity• Implements action plans to improve key performance indicators to maximize business • Fosters an inspiring environment for learning, and supports the ongoing development of students• Recognizes performance through “in the moment” coaching• Visual planning for yearly events• Attracts, hires, develops, inspires, and retains top talent• Creates action plans to achieve top line sales year after year• Builds strong clientele through networking and events• Drives additional sales through in studio retail store • Attends trade shows to maximize inventory levels

Works with designers and dancers during photoshoots.

Event Support - Visual planning, on-site layout, setup, breakdown, floral and furniture arrangement.

● Responsible for leading a 10 million dollars store● Responsible for retail P&L- includes maintaining a payroll structure in line with store volume, contributing to top line sales growth, strive for 50-60% sales margin, streamline and monitor day to day expenses. ● Closely monitor KPI’s to identify and lead priority actions to achieve sales and business growth. ● Oversee business measurements such as: traffic, conversion, and unit per transactions and average dollar sale. ● Set and drive operational standards to ensure all standards are met and maintained regarding merchandise presentations, customer service and cleanliness ● Manage, monitor, coach/develop and evaluate the performance of staff to help create a luxury shopping experience ● Coordinate events with each store to help drive sales and promote brand recognition● Monitor the performance of all employees to ensure consistency of product knowledge, customer service and customer experience.

● Overseeing all aspects of a $3M store● Responsible for driving sales ● Managing a store team of associates while creating a fast paced, energetic environment that delivers a consistent Wilson leathers customer experience. ● Drive business sales with clientele programs and leadership ● Up-hold product knowledge, visual and store operation standards. ● Inventory management ● Providing my team with a stimulating and supportive environment ● Hired, trained, and recruited staff ● Merchandised and positioned products throughout the store to maximize sales and profit

● Led and managed the daily operations of a 2 million dollar store● Responsible for P&L● Managed a store team of 25 associates.● Created training and development programs for the company● Managed inventory levels and store shrink● Helped support new store openings● Managed store standards ● Trained and developed my team to drive results● Drove customer engagement through events● Created action plans to hit key metrics