Thom Williams Email & Phone Number

Ann Arbor

Provide remote and in person technical support to all clients; troubleshoot, analyze and successfully resolve issues to decrease client down-time as it pertains to networks, VPN, LAN, WAN, laptops, desktops, workstations, servers, printers, scanners, PDAs, Windows, desktop applications, web applications and other peripheral devices. These tasks include installation, upgrades, uninstalling, decommissioning, and troubleshooting of all hardware.Hardware:Experience with Dell Latitude Models (but not limited to):E5520, E5530, E5540, E5570, E5580, E6230, E6410, E6520, E7240, E7250, E7280, E7440, E7450, E7470, E7480Dell Desktops (but not limited to):OptiPlex 390, OptiPlex 760, OptiPlex 780, OptiPlex 3010, OptiPlex 3020, OptiPlex 3040Software:Microsoft Office Suites 2007-2016 including Office 365Microsoft TeamsDragon 360 SoftwareiSupport Ticket SystemCitrix Applications / Delivery Service ConsoleDameWare Remote Assistance SoftwareGoTo Assist Remote Assistance SoftwareShoretel Phones and Management SoftwareSymantec Endpoint SoftwareRemote Scan SoftwareApple iOS and Android operating systems.Active Directory

Computer / Network Technician for the Vice President of Research and all related Departments.• Maintained active directory • Supported all desktop and laptop computers (Dell and HP)• Responsible for maintaining all network printers, copiers and scanners• Inventory management• Imaged computers for deployment• Ensured all computers had anti-virus software• Installed sound, video and graphics drivers • Replaced motherboards, power supplies, hard drives, disk drives and laptop keyboards• Audio/Visual set ups• Created, revised and maintained technical documentation for peers and management• Set up network printers and computers• Helped manage wireless network• Used windows remote desktop services• Provide on-site assistance • Follow up with clients to ensure satisfaction of services

• Successfully launched and sustained a mobile DJ company for 19 years• Branded the company as a legit, reliable entertainment resource• Hired and managed a staff of 10 employees• Initiate calls and meetings with prospective clients• Develop unique approaches to each of the clients’ events• Provide services for more than 300 events each year • Compose, design and maintain the company website• Install and maintain all company equipment • Solve all troubleshooting issues with equipment and machines• Created one of the region’s largest and most successful Bridal Shows • Influential in developing a packaged deal for clients, that realigned venue offerings across the region

Provided computer and network support for the school district which consists of 7 elementary schools, a middle school, a high school and board of education. • Successfully set up wireless access points and helped maintain software (Ruckus)• Maintained over 1000 computers, copiers and printers for more than 500 employees • Maintained active directory: • Responsible for new computer installations • Worked on Dell, Apple, HP, Acer and Gateway computers and I-Pads • Installed sound, video and graphics drivers • Replaced motherboards, power supplies, hard drives, disk drives and laptop keyboards• Maintained and troubleshot copiers and printers from HP, Lexmark and Xerox• Set up network printers and computers • Used Windows and Apple remote desktop services • Audio/Visual set ups• Created images for deployment• Imaged machines remotely • Worked with Windows XP Pro, Mac and Windows 7• Worked with Avast, AVG,, Norton, VM Ware and Symantec and Microsoft Office Suites • Inventoried and tagged all District computers and monitors • Installed and maintained security cameras • Trained district employees how to use software effectively • Responsible for ordering replacement parts from vendors and scheduling pickups • Traveled from school to school and maintained relationships with all staff members