Thom Williams Email & Phone Number

Ann Arbor

Provide remote and in person technical support to all clients; troubleshoot, analyze and successfully resolve issues to decrease client down-time as it pertains to networks, VPN, LAN, WAN, laptops, desktops, workstations, servers, printers, scanners, PDAs, Windows, desktop applications, web applications and other peripheral devices. These tasks include.

• Computer / Network Technician for the Vice President of Research and all related Departments.
• Maintained active directory
• Supported all desktop and laptop computers (Dell and HP)
• Responsible for maintaining all network printers, copiers and scanners
• Inventory management
• Imaged computers for deployment

• Successfully launched and sustained a mobile DJ company for 19 years
• Branded the company as a legit, reliable entertainment resource
• Hired and managed a staff of 10 employees
• Initiate calls and meetings with prospective clients
• Develop unique approaches to each of the clients’ events
• Provide services for more than 300 events each year

• Provided computer and network support for the school district which consists of 7 elementary schools, a middle school, a high school and board of education.
• Successfully set up wireless access points and helped maintain software (Ruckus)
• Maintained over 1000 computers, copiers and printers for more than 500 employees
• Maintained active directory:
• Responsible for new computer installations
• Worked on Dell, Apple, HP, Acer and Gateway computers and I-Pads