Thomas Francis Email & Phone Number

Toronto, Ontario, Canada

Trusted advisor for my Senior Executives and C-level leaders to drive maximum from the engagement. Advisory includes additional investments in Advisory services, product or delivery which helps my client leadership to drive maximum value. I'm part of key business, technology advisory related discussions where I transparently and actively provide clear input so that the leaders can take an informed decision. Through my practical and honest input I build a trusted relationship with my clients.

Toronto, Ontario, Canada

Help companies reimagine their customer experience beyond what they believe is possible using Pega Customer Decision Hub. Advice on how the data and solution architecture should be designed to get maximum out of Pega's advanced learning engine while leveraging on their existing machine learning capabilities and other experience products.

Abu Dhabi, United Arab Emirates

I work closely with the VPs and CxOs of my client to identify and address challenges they are currently facing. In addition to solving the challenges, I understand their business and suggest new digital solutions to achieve their organization KPIs. In my recent collaboration I have created the business case, secured the budget and implemented the below capabilities for my client.- Digital Marketing (Data and Channel Monetization)- Machine learning in Unified/Programmatic Marketing for customer, product and channel selection- New age Loyalty solution with the aim of increasing customer engagement and satisfaction.- Call Center optimization using AI + ML (Voice and Chat Bots)

Dubai,Uae

I was the Technical and Business Lead for a B2B platform for a Destination Management Company. Re-payments from the other businesses was something the company was spending a lot of effort on. I implemented a Credit Card Payment gateway for the vendors to start making payments. Post this the repayment times were reduced to days from a few months.

Bangalore

Technical Lead for Integrations to sync the Loyalty solution to the various Points of Sale used in the retail industry. The product I worked with had a real time event driven Campaign Management System. The channels broadcast the campaigns were through SMS, E-mail and social media channels.Came up with an application for automated integration of the loyalty solution to Points of Sale like Micros, NCR, Microsoft Retail Management Solution to name a few.

Bangalore/Minneapolis

Started my career as a developer using C, C++, C# and Java with Microsoft SQL as a back. From a business perspective some of the problems I solved were: Campaign Management, Loyalty Program launch and Plano-gram optimization.

B.E., Computer Science

Education record