Thomas Anthony Johnson, Mba Email & Phone Number

Greensboro, North Carolina, United States

North Carolina Triad

Responsible for building and leading the learning and development strategy for Replacements, Ltd., the world's largest retailer of china, crystal, and silver, and estate jewelry.

Burlington, North Carolina, United States

• Planned and delivered all front-of-house training for a staff of 30 at this startup co-op brewery/restaurant with dining room service on 2 floors. Also held additional front-of-house management responsibilities.
• Designed and developed training programs for front-of-house staff in restaurant operations (including steps of service, menu items, food handling, alcohol sales) with the objective of promoting staff mastery of.
• Delivered in-person training to a staff of 30 through classroom training, demonstrations, shadowing, and on-the-job training that improved front of house performance and increased guest satisfaction measures and.
• Created individual and group training schedules for a staff of 30 and maintained front-of-house training records
• Conducted training evaluations and analyses through staff observation and interview methods to evaluate training programs and determine gaps in the training curriculum
• Collaborated with general management to align training and development programs with business strategy and increase employee commitment, motivation, productivity, and financial performance

New York City Metropolitan Area

• Delivered high-quality training for front-of-house staff at this high-volume family-owned luxury bakery in NYC with sit-down and counter service. Also held waitstaff, food runner, and host responsibilities.
• Delivered hands-on training for new front-of-house employees through demonstrations, shadowing, and on-the-job training, ensuring new hires adhered to company standards, operational procedures, organizational policies.
• Evaluated the performance of a staff of 15 through observation and shadowing; evaluated individual and team strengths and weaknesses; and provided additional coaching and training as needed to improve staff performance
• Selected promising staff to cross-train in various front-of-house roles and delivered hands-on training through demonstration, shadowing, and on-the-job training that effectively transferred the skills and competencies.
• Communicated regularly with management regarding training program effectiveness, and made adjustments to training procedures as necessary
• Provided guests exceptional customer service in high-volume and served on average 200 covers per eight-hour shift with a cumulative tip average of 23%

New York City Metropolitan Area

• Supervised the front-of-house operations of The West Bank Café, a 100-seat restaurant in the heart of Times Square.
• Coordinated the workflow of a team of 15 during lunch and dinner services by assigning tasks according to team composition, individual performance, and customer needs, thereby optimizing dining room operations and.
• Monitored fluctuations in customer traffic throughout the day and initiated staff cuts and closing procedures accordingly to reduce unnecessary labor costs
• Served as a liaison between management, kitchen staff, and front-of-house staff using clear communication techniques to ensure smooth operations during high-volume shifts
• Managed customer issues and complaints using high-quality customer service and conflict resolution techniques when necessary to ensure guests' needs are met and provide an overall positive experience that encourages.
• Trained front-of-house staff in customer service, operational procedures, organizational policies, and regulatory compliance

Master Of Business Administration - Mba, Industrial And Organizational Psychology

Bachelor Of Fine Arts - Bfa, Musical Theatre

Liberal Arts Education