Oshane Thomas Email & Phone Number

Kingston

• Supervisor of the team responsible for Digicel’s postpaid billing services.- Hold regular meetings to coordinate team’s responsibilities and engage in team building sessions.- Drive team’s training and development.
• Align with commercial and customer care teams to implement new promotions, services and improve customer experience.- Working with customer care team to resolve bugs and/or provide timely work around hence reducing the.
• Ensure that customers have quality and reliable service by tracking key KPIs and making improvements.- This improved customers’ experience and identified revenue leakages.
• Lead the BSS preparation and implementation for 4G/LTE network upgrade.- Consulted with vendors and billing administration to ensure all billing configurations were in place.- No major postpaid billing or service.
• Lead the upgrade for data billing module (NGRC) of existing BSS platform.- Coordinated all the activities and subject matter experts to include vendor, billing, network and testing teams to ensure successful upgrade..

Jamaica

• Coordinate and implement the migration of customer care dependent applications.
• Work with team to manage and resolve system outages, operation improvements and automations.
• Technical support engineer responsible for VAS (value added services) applications.- Work to resolve application incidents by engaging vendors and other internal teams while communicating progress to the business..

Jamaica

• Technical support engineer responsible for postpaid billing applications.- Work to resolve application incidents by engaging vendors and other internal teams while communicating progress to the business.- Support.
• Provide customers with quality and reliable service across multiple markets.- Manages helpdesk tickets to resolve customer queries and issues.- Analysis system's data for anomalies and worked with various teams.
• Participated in the change management meetings as well as worked with other teams to implement changes.- Team’s technical lead for various projects and upgrades such as local number portability and Jamaica’s 4G/LTE.

Jamaica

Implement and maintain critical aspects of the website.Implemented the theme design.Help develop Blackberry application.