Senior Application Engineer
Current- Supervisor of the team responsible for Digicel’s postpaid billing services.- Hold regular meetings to coordinate team’s responsibilities and engage in team building sessions.- Drive team’s training and development.
- Align with commercial and customer care teams to implement new promotions, services and improve customer experience.- Working with customer care team to resolve bugs and/or provide timely work around hence reducing the.
- Ensure that customers have quality and reliable service by tracking key KPIs and making improvements.- This improved customers’ experience and identified revenue leakages.
- Lead the BSS preparation and implementation for 4G/LTE network upgrade.- Consulted with vendors and billing administration to ensure all billing configurations were in place.- No major postpaid billing or service.
- Lead the upgrade for data billing module (NGRC) of existing BSS platform.- Coordinated all the activities and subject matter experts to include vendor, billing, network and testing teams to ensure successful upgrade..