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Thomas A. is listed as Director, Customer Services /Satisfaction/Experience (CX)/ Success/ Operation based in Valencia, Valencian Community, Spain. AeroLeads shows a matched LinkedIn profile for Thomas A..
Thomas A. previously worked as Director Customer Experience (CX) / Service / Support /Operation - Grupo Planeta at Viu - Universidad Internacional De Valencia and Director, Customer Services /Satisfaction/ CX/ Board Member at Samsung Electronics. Thomas A. holds Mba, Administration And Business from Sydney Business School, University Of Wollongong.
o Responsible for Service /experience and Quality in all Latin America/ Europe countries.o Global expertise, leveraging Service and Quality goals, throughout consumer understanding and quality process execution , reaching a high consumer satisfaction standard.o Strategic thinker in order to bring best structure to a changing and complex environment, leading the company to see new opportunities and better ways to achieve extraordinary results.o Leader of a multifunctional team in different countries with a great strategic vision combining it with people development.o Talent developer, coaching and mentoring with excellent results on team building with high performance. o Long experience in product development, sourcing, cost reduction initiatives, manufacturing, service, quality and transregional sales.o Experience dealing with products from other manufacturing regions such as Europe, USA, Mexico and Asia to sell them in Latam.o Experience in manufacturing products (assembling line), quality control, cost, productivity and managing people development and coaching..
Listed skills include Leadership, Customer Experience, Team Building, Diversity And Inclusion, and 44 others.
A career timeline built from the work history available for this profile.
Valencia, Valencian Community, Spain
o Responsible for customer operation and experience in an Online University that grows two digits year over year, to assure a robust strategy across all touch points. o Data analytics and technology management as well as managing strategic projects across the university.o Developing CX structure and changes to prepare the University when it doubles the.
Bogotá, Bogotá D.C., Colombia
Managing in Colombia Customer service/satisfaction/ experience operation for all product categories (cell phones/HHP, home appliance and DTV products).Strategy, planning, customer satisfaction, spare parts, field operation, contact center, trainning, cost and investments as well as online support.
Colombia
o Responsible for Service and Quality in all Latin America countries with 10 direct reports (Managers) and 62 analysts in more than 30 countries.o Global expertise, leveraging Service and Quality goals, throughout consumer understanding and quality process execution in LATAM, reaching a high consumer satisfaction standard.o New Service & Quality structure.
Joinville, Santa Catarina, Brazil
o Responsible for launching more than 400 models in the last five years that represents approximately one million products over USD 300 million revenue.o Finished product sourcing within whirlpool companies all over the world, making sure that Latin America market has the best products (price, cost, quality, timing and specification) produced by.
Joinville, Santa Catarina, Brazil
Taken part of a new assembling line, managing and hiring more than 90 employees.Leading lean manufacturing implementation and achieving all goals in productivity, quality, lead time reduction ( 60% reduction) and employees career development.
In charge of maintain and build energy net distribution with a technical team. Responsible also for third part company ( contractors) management.
Master Business Administration
Electrical Engineering
Quick answers generated from the profile data available on this page.
Thomas A. is listed as Director, Customer Services /Satisfaction/Experience (CX)/ Success/ Operation.
Thomas A. is based in Valencia, Valencian Community, Spain.
Thomas A. has worked for Viu - Universidad Internacional De Valencia, Samsung Electronics, Whirlpool Corporation, and Grupo Rede.
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Thomas A. holds Mba, Administration And Business from Sydney Business School, University Of Wollongong.
Thomas A. is listed with skills including Leadership, Customer Experience, Team Building, Diversity And Inclusion, Lean Manufacturing, Kpi Implementation, Employee Engagement, and Personal Development.
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