Thomas Charles Email & Phone Number

• Manage IT hardware for physician practice relocations and expansions, including developing cost estimates, planning relocation efforts and coordinating resources.• Create project plans including scope, resource management, risk register, stakeholder register and management, budget and cost management, communications and change control.• Develop and manage IT cost estimates for project funding, vendor quotes, the PO process and spending tracking to meet project financial goals. • Research physician practice and meet with stakeholders (managers, staff and physicians) to determine workflow, then modify IT project process to accommodate practice needs.• Oversee post-launch activities, verifying all software and hardware works as expected and addressing any unforeseen needs with the client and appropriate technical team. • Analyze clinical use of OneChart to manage charting practices, charges, data gathering, patient decision support, regulatory compliance and litigation avoidance. • Work with IT technical teams to develop process for change-out of network systems and ongoing support of legacy application systems.

• Managed daily operations for a staff of 35 with 24-hour responsibility, including personnel recruiting, training, in-service education, employee reviews, meetings and conference calls.• Handled budgeting, capital equipment purchasing, annual supply contract negotiations and regulatory and standards compliance. • Redesigned the electronic medical records system for respiratory care, the sleep lab and the endoscopy lab for increased accuracy and ease of use. • Negotiated joint venture contract for the sleep lab to increase customer satisfaction.• Assisted with the startup and development of a new company helping children with disabilities, from initial idea through marketing and patient treatment.• Developed and supported data management and reports for client programs.• Provided on-site student testing. • Promoted programs at client educational conferences.

• Developed IT project plans for implementations using Microsoft Project, overseeing each plan from contract delivery through installation, go live, training and post-launch efforts.• Built project plans that covered all deliverables outlined in sales team contracts for both out-of-the-box and custom application products.• Consulted with respiratory care and rehab departments nationwide to help them build and use applications for the best clinical outcomes, sometimes managing more than a dozen clients.• Served as implementation subject matter expert for the East Coast staff.• Maintained application project documentation for multiple teams: management, contract, accounting, networking, interface and build. • Reviewed, tracked and solved client issues, plus defined and improved team processes.• Developed databases for clients.

• Planned, implemented and ran the first hyperbaric medicine center of its kind in SC, a new space including a one-off oxygen delivery system and state-of-the-art fire suppression system.• Designed and implemented the hospital’s new endoscopy lab space, expanding the lab from five staff members to fifteen and three procedure rooms to ten while also doubling lab productivity.• Helped design new women’s hospital and NICU, plus adult cardiac intensive care/surgery suite. • Developed and implemented new programs from start to post-launch hospital-wide, including projects to decrease costs by shortening length of stay and improving patient outcomes.• Managed daily operations for a team of 46 with 24-hour responsibility, including personnel recruiting, training, in-service education, employee reviews, meetings and conference calls. • Accountable for budgeting, capital equipment purchasing (including $1 million in new equipment), negotiation of annual supply contracts and regulatory/standards compliance.• Served as Chair of the Capital Equipment Committee. • Implemented and provided user training for TDS information management system. • Developed policies and procedures for patient care and equipment maintenance, operational methods for medical staff needs and a departmental quality improvement program. • Spearheaded the implementation of an electronic chart system for the respiratory care department.• Led the department as a beta site for development of the MediServe Information Systems, Inc. Windows product, MediLinks.

• Provided the full range of therapeutic and diagnostic procedures.• Acted on emergency situations.• Served as lead therapist as needed.

• Provided the full range of therapeutic and diagnostic procedures.• Acted on emergency situations.• Served as lead therapist as needed.

Master'S Degree, Project Management

The Citadel Graduate College, College of Engineering Anticipated Graduation Date: May 4, 2019 (will receive Certificate of Technical.

Bachelor'S Degree, Health Sciences

Graduated Outstanding Student of the Professional Development Educational Department

Associate'S Degree, Respiratory Care Therapy/Therapist