With a career in leading support teams, I find there is no challenge too difficult when it comes to improving the Customer Experience.I lead teams that impact all aspects of the Customer lifecycle, from Sales to post-sales support, and am tenacious and practical about driving meaningful improvements. I am forever curious to uncover improvement opportunities.As companies go through evolutions, there are always challenges that appear too big to take on. Much of this is due to the reluctance to change the status quo. I thrive when taking on these challenges and bringing them to a successful conclusion.I am adept at navigating teams enthusiastically through challenging transformations, experienced with collaborating across matrixed environments, and successfully engaging at all levels in an organization to build collective engagement and support. Open to discussing advisory and consulting projects.Contact Tom at Thomas.A.Heiser@gmail.com
Listed skills include Product Management, Access Control, Product Marketing, Sales, and 32 others.