Managed all areas of operation to ensure business, financial, guest satisfaction, revenue, and workplace safety meeting or exceeding company targets.►Served on executive committee tasked with ensuring brand standards/service levels exceeded against KPIs.►Attended to guest and employee concerns in operations using conflict management skills to resolve issues.

Direct the marketing budget and investments for approximately 300 hotels throughout CA, NV and HI. Handle a planning, communications, and administrative support activities to ensure a positive guest experience. Exercise strategic decision making and interact with corporate leadership and hotel management at all levels.

Mange one of BWH properties-a busy establishment with multiple departments/ functions–hotel operations, human resources, staff development, marketing, players club, Global Distribution System (GDS) & Yield management, and wholesaler partnerships. Oversee/manage payroll, scheduling, procurement, asset management and budget control. Improve inventory management; assist in marketing and event planning to increase sales & guest retention.► More than doubled hotel revenue within 2 years.►Cross-trained team members, consolidating staffing from 3 departments into 1, reducing labor cost while improving the guest experience.► Fostered a culture of personalized service encouraging staff to authentically and genuinely care about connecting with guests and each other, resulting in steady reputation improvement across all metrics/media.► Maintained initial immediate improvement in service metrics by continuous team member engagement and training along with product experimentation, e.g., automated guest communication, electronic check-in, etc.► Managed inventory in the midst of supply chain disruptions caused by pandemic, implementing cost cutting measures through vendor negotiations, bulk purchasing, product changes, local purchasing to reduce shipping.

Home renovation, restoration and expansion specialists.

Led both EVS and Housekeeping departments and developed and implemented trainings, time managementreporting and evaluation methods to improve employee performance and guest experience. ► Directed the final stages of the new hotel tower opening which resulted in expedient completion of the punch list and the tower opening 2 weeks ahead of schedule.► Developed selling skills with associates on how to recommend additional products and services which led to increase in sales by 10%.► Trained, coached and mentored all associates, increasing level of knowledge and anticipation of guest needs.