Thomas Martinez Email & Phone Number

Las Vegas, NV, US

Managed all areas of operation to ensure business, financial, guest satisfaction, revenue, and workplace safety meeting or exceeding company targets.►Served on executive committee tasked with ensuring brand standards/service levels exceeded against KPIs.►Attended to guest and employee concerns in operations using conflict management skills to resolve issues.

Phoenix, Arizona, US

Direct the marketing budget and investments for approximately 300 hotels throughout CA, NV and HI. Handle a planning, communications, and administrative support activities to ensure a positive guest experience. Exercise strategic decision making and interact with corporate leadership and hotel management at all levels.

Phoenix, Arizona, US

Mange one of BWH properties-a busy establishment with multiple departments/ functions–hotel operations, human resources, staff development, marketing, players club, Global Distribution System (GDS) & Yield management, and wholesaler partnerships. Oversee/manage payroll, scheduling, procurement, asset management and budget control. Improve inventory.

Home renovation, restoration and expansion specialists.

Las Vegas, Nevada, US

Led both EVS and Housekeeping departments and developed and implemented trainings, time managementreporting and evaluation methods to improve employee performance and guest experience. ► Directed the final stages of the new hotel tower opening which resulted in expedient completion of the punch list and the tower opening 2 weeks ahead of schedule.►.