• Directed, and enhanced the independent sales force compliance and risk strategy for Europe and Africa. Leading a team of 40 distributor compliance managers, supervisors, and advisors in 17 locations across Europe and Africa overseeing more than 20 markets. Managed employee progression, career development and work satisfaction.• Created and managed various projects to ensure compliance with both internal rules and external laws. Devised educational programs and training for the independent sales force, focusing on channel protection and claims compliance.• Inspired and supported various global improvement programs for the department, collaborated closely with counterparts from the US, South America, and Asia. Interacted with all levels of management within the organisation.• Supported the development of a 3-5-year strategy to expand back office operational centres and create a scalable infrastructure to manage growth, standardisation, and costs.Key AchievementsStrengthened communication channels among country teams, ensuring consistent service delivery and policy adherence across the entire region, calibrating difficult cases with the various country managers.Created and directed compliance programs aimed at combating manipulation of the company’s marketing and payment plan by independent salespeople. Collaborated with legal teams and senior European leadership.Improved retention in the team by creating a more inclusive work culture by shifting focus to the individual employee and by introducing a clearer, more defined career advancement program.Enhanced communication with both internal senior leadership and external sales leaders by expanded reporting on the department accomplishments and making sure the team was always represented during decision-making meetings.

• Delivered high-level and actionable guidance to senior external sales leaders while directing a team of associates, supervisors, and managers based in Los Angeles, Ca, and Guadalajara, Mx. • Led strategic planning to develop new tools and programs to support sales leaders via training and guidelines for the region. Established goals, project schedules and implementation plans, maintaining project budgets while ensuring timely completion.• Implemented department key performance measures to drive continuous improvement and support the achievement of the business and department goals.• Liaised directly with legal and executive management to resolve high-profile cases, considering legal risks while protecting commercial interests.Key AchievementsAdhered to a Federal Trade Commission order by providing quarterly updates to a government-appointed external compliance entity. Monitored compliance with claims made by the company’s independent sales force, particularly focusing on earning and lifestyle claims.Introduced career development plans for compliance associates in my team, offering a roadmap for growth within the organisation. Introduced staff focus groups to identify opportunities for an improved work environment and better work-life balance. Spearheaded the company’s first hybrid work program, resulting in exceptionally high staff satisfaction scores compared with other departments. Created and implemented a training program for a group of independent sales leaders, especially focusing on the Chinese community in the US, supporting their business building methods while ensuring compliance and consumer protection.

- Provided direct supervision of 24 subordinate MPC professional staff, including 2 Supervisors. - Assigned and approved work completed by my team, including compiling and analyzing distributor data, undercover research, Distributor training, collection of evidence and production of summaries, and complaint investigation- Managed and directed work of subordinate employees to conduct telephone, in-person, and group meetings and presentations to NAM Distributors for continuous education about growing their business in an ethical and sustainable manner- Developed, lead, and educated team in all aspect of Distributor Business Practice and Compliance, to ensure everybody capable, trained and motivated, and able to provide a consistently high level of customer service- Maintained positive communication with external agencies and regulatory bodies to address business practice related issues

- Managed a team of ten MPC associates in the UK, Spain, Italy, Portugal, Croatia, France, and Poland. Regularly traveling to each location to provide continued support in their day to day work. - Directed my team to review Distributor qualifier and recognition reports to verify no pending business practice issues in compliance with all regulations- Coordinated with colleagues and team to identify any Distributor complaints of non-compliance and review initial information.- Established and implemented a rigorous timeline for complaint resolution, ensuring that complaints are well researched, documented and resolved to mutual satisfaction- Personally conducted all final investigations and provided regular updates to the Sr. Director, DPC-DPA EMEA on the status of active investigations.- Regularly met with EMEA country managers to keep them informed of local and market-wide compliance and Distributor issues