With over five years at Dal-Tile Corporation, my role as a Graphic/Ceramic Technician Team Lead has honed my expertise in operations management and customer service. Currently complementing practical leadership with an MBA in Operations and Supply Chain Management, I am committed to driving efficiency and innovation in manufacturing processes.My tenure has been marked by a steadfast dedication to improving operational workflows and fostering a collaborative team environment. Leveraging proficiency in Microsoft Office tools, I support the team to meet and surpass performance benchmarks, ensuring that we collectively contribute to the company's mission of delivering superior ceramic products.