I am a Client Care Specialist with a diverse background in Product Management, Account Management, and entrepreneurship. I’m passionate about solving client challenges and driving business success by aligning customer needs with strategic solutions.With a Computer Science degree, a Master’s in Marketing from Brunel University London, and an ongoing MBA at NDU, I combine technical expertise with business insight to deliver impactful results. Always focused on growth, innovation, and building strong relationships—let’s connect!
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Client Care SpecialistAugmental Learning Sep 2024 - Present -
InstructorBmb Smart Mar 2023 - PresentLebanon -
Product ManagerVendymp Jan 2024 - Sep 2024Lebanon• Conducting sales pitches, demos, and trainings for current and potential clients• Implementing development strategies to increase client satisfaction and loyalty• Identifying improvement opportunity regarding product performance and efficiency -
FounderTiny Bite Jun 2023 - Jun 2024Lebanon• Managing end-to-end supply chain for dried fruit chips production and distribution – A total of 20 barcodes• Implementing marketing and social media strategies, and manage customer relationships -
Account ManagerAffilimate Marketing Agency Sep 2021 - May 2022Lebanon• Managed client relationships, ensuring their satisfaction with the agency’s services• Identified new opportunities to add to the company’s services • Worked closely with the different departments, and facilitate communication between teams -
Sales & Marketing CoordinatorCloisall Middle East Nov 2020 - Apr 2021Beirut, Lebanon• Coordinated the execution of marketing strategies for both sister companies – Increased engagement by 30%• Brought in the first 5 wholesale buyers for oliotec – Sold the first ever bulk quantity for the company• Received the highest target sale in the month of march – Sold cloisall contracts valued around 22,000$
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Software DeveloperDataquest, Creative Insurance Softwares Jun 2018 - May 2019Zouk Mosbeh, Lebanon• Dataquest is a company founded in 1983. Including 60 employees, the company builds softwares for insurance companies in order to solve their business problems.• Built many programs and reports with auto generated excels and word documents, and different kinds of reports.• Built and updated contracts for the insurances' customer services• Have been responsible of some customers, and managed my time to handle many tasks at once.
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Testing AnalystAsap Systems - Cloud/On-Premises Inventory System & Asset Tracking Solutions Dec 2017 - Mar 2018AnteliasQA Analyst, Web Developer (Intern)• ASAP Systems is an American company that creates softwares for any company who requires asset management (Customers like Kellogg's, Nestle... )• Analyzed softwares and created test cases in order to find bugs and errors.• Reported all the bugs to the developers and kept in contact with them till the issues were solved• Changed many web pages from the website, fixed them, designed them, and made them responsive• Worked on social media and… Show more QA Analyst, Web Developer (Intern)• ASAP Systems is an American company that creates softwares for any company who requires asset management (Customers like Kellogg's, Nestle... )• Analyzed softwares and created test cases in order to find bugs and errors.• Reported all the bugs to the developers and kept in contact with them till the issues were solved• Changed many web pages from the website, fixed them, designed them, and made them responsive• Worked on social media and created a strategic plan to Increase followers Show less
Thomas Abi Rached Education Details
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Business Administration And Management, General -
Marketing -
Computer Science -
Antonine International SchoolLife Science, Lebanese Bac
Frequently Asked Questions about Thomas Abi Rached
What company does Thomas Abi Rached work for?
Thomas Abi Rached works for Augmental Learning
What is Thomas Abi Rached's role at the current company?
Thomas Abi Rached's current role is Client Care Specialist | MBA.
What schools did Thomas Abi Rached attend?
Thomas Abi Rached attended Notre Dame University - Louaize (Ndu), Brunel University London, Notre Dame University - Louaize (Ndu), Antonine International School.
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