 Lead technical service and data department in servicing of both internal and external customers in SaaS and IaaS environment, leading team consisting of Technical Services, Technical Support, Data Integration/ETL Development and Reporting, Data Quality, claims integration and application configuration.  Oversees department Budgeting, Technical Delivery, Strategy, hiring and training insuring excellent service is provided and staffing levels are maintained.  Initiated and implemented 1) Onshore – offshore Model for Development and Testing; 2) technical client services and service delivery model by placing client-facing business and technical analysts resulting in improved client satisfaction; 3) transitioning company from ad hoc and manual reporting/file feed delivery to automated delivery and instituted ETL and data management processes, design and implementing Data layer for Reporting, analytics and Business intelligence solutions; 4) internal business processes to improve quality of deliverables with improving client satisfaction; 5) launch of operational tools such as help desk and Microsoft CRM for operational workflow process effectiveness, incident, request management and quantitative analysis; and 6) tiered support model and problem management on tickets submitted for technical support team, which improved system quality and reduced defects. Evaluates technical service delivery/operations and technical support, implements best practices, processes, procedures, and instituted KPIs and SLA to improve efficiency and effectiveness.  Improved Client implementation team’s processes, main point of contact for technical client escalations, instituting change control, master data mgmt., release management process for related projects and organization improving quality and overall process. Implemented processes to bring in additional revenue

 Led building practice for facets implementations and assisted in various client implementations, delivery, financial modeling, sales process and migration initiatives, including:Luxottica EyeMed – Technical Delivery/Engagement Lead Directed Accenture’s engagement at Luxottica EyeMed as delivery lead, managing and guiding teams on client deliverables for financial module – project managers, custom Java, Extensions, Interfaces (ETL) and reports development teams Created and managed financials (budget) for EyeMed engagement, and onsite/offsite staffing model and SOW. Recruited and staff appropriate individuals for EyeMed engagement, and was responsible for team of 6 onshore management resources and 18 offshore development/support resources. Assisted in sales process for EyeMed engagement, turning around $1.2 M deal to $3M. Assisted in pricing and bidding, and designing solution to build custom system for EyeMed to replace their mainframe system.Universal American – Claims Analytics Lead Led team of three managers and one consultant in helping Universal American (UAM) assess their claims auto adjudication system and process. Provided and presented recommendations and detailed summary of areas to improve existing claims system to senior executives at UAM.Lovelace Health Plan – Technical Group Lead Technical group director at Lovelace Health Plan, managing five technical teams (other vendors and client) in conversion/custom implementation of a major Healthcare payer software(Facets). Built processes, created and maintained a project plan to manage and bring project back on track for successful build exit gate, providing technical guidance and assisting client by leading vendors during UAT and for go-live.

 Managed the Member, Enrollment, Billing, Broker Portal, lead the software Engineering development, design, maintenance support, implementation teams and development of Trizetto’s products through full software development life cycle (SDLC) following Agile and Waterfall methodology.  Managed team of software developers, designers and support staff, providing technical management, project planning, prioritizing initiatives, software project tracking and oversight of J2EE/SOA architecture products. Designed and assisted in the development of web solutions interface with Facets and QNXT backend, web solutions Billing module; assisted in building a configurable based solution for the web front end portal; led integration and implementation of Trizetto products with external partner solutions Performed onsite client implementations by working directly with clients to gather requirements and implement customization on the product. Assisted with pre and post implementation support. Worked closely with Health Now New York, Blue Cross Blue Shield of Tennessee, Inter Mountain Healthcare, BCBS Kansas City, The Regence Group, Mutual Omaha, MVP (Medicare Advantage Plan) in developing enhancements and managing support issues post go-live.  Led and assisted in hiring and rebuilding Software Development team for Web Solutions at Trizetto’s Phoenix Development center.  Prepared formal project plans, illustrating tasks, sequence, dependencies, estimated effort per task, due dates and responsible parties. Helped improve processes for configuration management and project releases, and supported QA in delivering performance test, automation and functional test. Utilized knowledge of Java, JSP, JSTL, Web Services, Struts, Hibernate, EJB, WebSphere Application Server, ESB, AXIS with MS SQL, Sybase, Oracle backend, and FACETS for employer group, broker, membership, enrollment, claims, billing batches, application server and work queues.