Service Asset and Configuration Management (SACM) process owner for business applications in ServiceNow CMDB. The role is accountable for the service delivery and support of Business Applications capabilities across Enabling Functions including; Philanthropy, Legal, Compliance & Ethics, Employee Health Services, and others.Define, collect and implement new CI class including relationships to isolate and report on Integrations between applications, including Application Programming Interfaces (API).Create and deliver training for ServiceNow CMDB life cycle management of business application and software CI for diverse user base. Training included relationship definitions and requirements as well as Change Management process for relevant classes of CI.Develop and document Policies and Work Instructions for Business Application owners across Company. Ensure availability of documentation by collaborating with Knowledge Management team. Closely partner with IT service providers, application vendors, BMS IT teams (IT Plan, Identity, Service Integration, Cyber Security, External Partner etc.) and business functions to ensure proper ongoing operations, as well as delivering new, or enhanced capabilities.Accountable for the successful end to end delivery of IT services, innovation, lifecycle management, and continuous improvement initiatives focused on excellence in service delivery.

Manage & enforce compliance regulations spanning various verticals including 21 CFR Part 11 electronic records and signatures, and Sarbanes-Oxley. Expertise in defining extensive Quality Plans for large organizations and ensuring compliance and quality assurance is adhered to as defined.Single point of risk and issue escalation for resources within the Customers' Service Delivery area.IT Compliance Subject Matter Expert on IT Controls, Policies, Procedures.Define and manage network device qualification processes, design documents and related deviation management.

Define & integrate information from multiple inventory and reporting systems to provide the Customer with a consolidated CMDB which provided a holistic view of services in a complex, global, multi-vendor environment.

Deployed, maintained, and managed global TCP/IP usage based accounting system. Captured network conversations through network probes and strategically placed collection servers and performed data mining of conversation data in order to find network anomalies.