Thomas Akroyd Email & Phone Number

Bethalto, Il, Us

St Louis, Missouri, United States

Knaresborough, England, United Kingdom

- Planned and Implemented SCCM solution to replace legacy MDT system.- Worked with colleagues and ISP to implement MPLS WAN link and create DNS conditional forwarders between two locations.- Expanded SCCM/MECM to work across both sites for ease of access and manageability.- Created and deployed operating system deployment images and software packages, often utilizing Powershell scripts.- Directly supervised 2 junior members of IT team, providing training and support.- Acted as head of IT in absence of IT manager.- Lead GDPR compliance with all new systems through creation of data protection impact assessment forms.- Prioritized and delegated help desk tickets and support requests.- Maintained physical CCTV cameras, IP phones, wireless access points, network switches and cabling as needed.- Provided ongoing general IT support for after-hours events.- Lead management of staff and student devices using Lightspeed MDM.- Lead cost-savings, detailed analysis for device power usage and areas for IT-related savings throughout the school.- General upkeep of approximately 1,000 desktop computers over 2 networks.

Ripon, England, United Kingdom

- Managed Active Directory to create, and modify user accounts on network.- Software Deployments via SCCM.- Provided Office 365 support to both students and staff.- Management of IT Asset register system.- General upkeep of approximately 400 Desktop Computers including Windows & Mac OS.- First port of call for all Helpdesk enquiries.- Provided classroom ICT Support to both teachers & students.- Offered advice and remote support to parents & students.- Assisted the IT Manager with software and hardware server maintenance e.g. replacement & upgrade of server hardware components when required, and assisting with the upkeep of the schools Veeam backup system.- Configured iPads for SEN students and provided demonstration on how to effectively use these devices in classrooms.- Provided IT Support for student boarders’ personal devices to enable reliable access to WiFi at all times.- Installed major IT infrastructure including: Ubiquiti Wireless Access points, network cabling between switch & patch panel to end desktop, the creation and installation of our Veaam backup server, assisted in the creation of new IT Suites, working in conjunction with contractors, and other members of the IT team.- Support with Zoom, Teams, Skype, and related virtual technologies to assist with deliverance of education.

Level 4, Information Technology, Distinction

Level 3 - Extended Diploma, Information Technology, Mmp

Equivalent to Associate's Degree