Thomas Albano work email
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I'm a driven technology professional with 10+ years experience working with cloud-based solutions in the health care and revenue cycle space. I'm an engineer by trade, but my passion is working directly with prospective customers to creatively adapt SaaS-based solutions to meet business requirements and needs. I take pride in positioning myself as the liaison between prospective clients, product teams, and development roadmaps. I have experience working at small, mid-size, and large companies; from 5000+ employee companies to small technology startups that I've guided from concept through sale.
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Vice President Of Account ManagementEquiti May 2024 - PresentSunrise, Florida, Us -
Director Of Solutions EngineeringAmn Healthcare Mar 2022 - May 2024Dallas, Tx, UsSynzi was acquired by AMN Healthcare in May of 2021.• Engage current and prospective clients through customized technical demos.• Highlight opportunities to optimize patient engagement, improve clinical outcomes, enhance quality of care, and reduce costs using Synzi’s communication suite.• Develop client specific-proposals, RFI’s, and SOW’s.• Work alongside business development reps to develop new sales pipeline.• Actively monitor market shifts and identify key competitors.• Communicate directly with VP and C-suite executives across the healthcare spectrum. -
Director Of Professional Services And ImplementationsSynzi Jul 2020 - Mar 2022• Managed a three-person team focused on professional services, implementation, and tier-1 client support.• Conducted workflow discovery sessions to gather business requirements to increase implementation efficiency and drive long-term client success.• Collaborated with clients to identify areas for system improvement. • Acted as the liaison between clients and Synzi’s product team to ensure requirements are effectively captured and designed.• Consulted with dissatisfied clients to mediate issues, re-engage users, and improve client retention rates.• Fostered client relationships with an eye for growing partnerships and expanding utilization across Synzi’s suite.• Lead all client integration projects including ADT feeds, bulk data transfers, and single sign-on.
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Manager Of Professional Services And ImplementationsSynzi Jan 2018 - Jul 2020• Demonstrated Synzi’s entire suite of web and mobile applications to current and prospective hospitals, home health agencies, and health plans across the United States, emphasizing client-specific opportunities, efficiencies, and values.• Analyzed implementation trends and documented lessons learned to streamline and improve future implementations.• Hired, trained, and mentored Professional Services team members by leading training courses, conducting on-site shadowing sessions, and sharing industry knowledge and experience.• Founded and chaired a weekly internal working group to discuss product limitations and system improvements.• Mastered use of iOS, Android, and various web browsers to help clients troubleshoot issues on their preferred devices.• Established and maintained Synzi’s online help center. Developed a robust library of reference materials and video content.
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Senior Clinical Implementation ConsultantCarecloud Sep 2017 - Jan 2018Somerset, Nj, Us• Provided client-specific configuration analysis, implementation guidance, training, troubleshooting, and educational support to multiple clients through remote webinar sessions and extensive on-site visitations.• Worked with CareCloud’s highest profile and largest revenue clients to deliver on their expectations and ensure clients’ success, while generating millions of dollars in company revenue.• Analyzed implementation trends and documented lessons learned to enhance the implementation process for future clients.• Founded and chaired an internal weekly working group to discuss product limitations and system improvements. -
Clinical Implementation ConsultantCarecloud Dec 2015 - Sep 2017Somerset, Nj, Us• Mastered the complete suite of CareCloud offerings, including Practice Management, Clinical Care, Revenue Cycle Management, and Analytics, in order to advise clients on CareCloud’s system capabilities and best practices.• Managed client relationships to ensure customer satisfaction throughout the implementation process.• Engaged providers, office managers, and practice executives to identify areas for workflow improvement and optimization.• Assessed and communicated potential project risks to clients and CareCloud management.• Served as the liaison between providers and CareCloud Development to ensure that system enhancements are effectively designed and service the needs of our client base.
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Senior Implementation Specialist - Physician Access & Physician DocumentationMeditech Dec 2014 - Dec 2015Canton, Massachusetts, Us• Acted as the sole support contact both on-site and remotely for ten to twelve clients simultaneously.• Collaborated with colleagues to solve issues, complete projects, and manage additional accounts.• Routinely submitted software enhancements and worked closely with Meditech’s development team to design and outline the specifics of each development project.• Partnered with Intelligent Medical Objects to design and integrate system changes to meet ICD-10 requirements.• Created custom training manuals and organized training methods to ensure efficient system adoption by all users.• Devised and developed many components of Meditech’s physician documentation standard content. -
Clinical Implementation Specialist - Emergency Department Management And Physician Care ManagerMeditech Nov 2012 - Dec 2014Canton, Massachusetts, Us• Worked closely with providers and hospital IT staff to analyze and assess clinical workflows.• Trained clients and provided guidance throughout the design, build, and optimization phases of the inpatient and emergency department software implementations.• Engaged physicians and clinical users to ensure that their expectations were met and their concerns were satisfied.• Designed and customized the Meditech software to suit the individual requirements of each facility.
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Research AssistantUnion College 2010 - 2012Schenectady, Ny, UsResearch Assistant: Bioengineering Department• Designed, manufactured, and implemented external fixators for use in a mouse model.• Conducted mechanical tests to assess the properties of murine tibiae attached to external fixators. • Developed a technique for monitoring and controlling the stresses and strains applied to extracted murine tibiae.Research Assistant: Mechanical Engineering Department• Designed a new method using patient-specific internal bone fixation to treat high energy fractures.• Conducted finite element analysis to analyze stresses and strains on bone plates and tibial implants using SolidWorks. -
Special Education Camp CounselorTown Of West Springfield Jun 2007 - Aug 2010• Ensured the safety and well-being of campers with various medical disabilities.• Adapted games and activities to suit the needs and disabilities of the campers.• Served as a role model and solved conflicts between campers.
Thomas Albano Skills
Thomas Albano Education Details
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Union CollegeBiomedical/Medical Engineering -
The Loomis Chaffee School
Frequently Asked Questions about Thomas Albano
What company does Thomas Albano work for?
Thomas Albano works for Equiti
What is Thomas Albano's role at the current company?
Thomas Albano's current role is Vice President of Account Management at Equiti.
What is Thomas Albano's email address?
Thomas Albano's email address is ta****@****nzi.com
What is Thomas Albano's direct phone number?
Thomas Albano's direct phone number is +130526*****
What schools did Thomas Albano attend?
Thomas Albano attended Union College, The Loomis Chaffee School.
What are some of Thomas Albano's interests?
Thomas Albano has interest in Skiing, Orthopaedic Design, Computer Science, Soccer, Biomechanics, Baseball, Sports Science, Hockey, Track And Field, Bio Technology.
What skills is Thomas Albano known for?
Thomas Albano has skills like Software Implementation, Data Analysis, Medical Software, Project Management, Leadership, Solidworks, Ehr, Meditech, Software Documentation, Health Information Management, Customer Service, Hipaa.
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