Thomas Alls Email & Phone Number

Ilkeston, England, United Kingdom

• Managing a team of 5 staff; including workload, calendar and priorities• Ordering & quoting parts• Running & maintaining the garage on a daily basis• Quoting, invoicing & pricing to customers• Accounting• Social Media & Email Campaigns• Website Development• Stock control• AuditingOne of the core aspects of my current role is maximising the profitability of the business whilstmaintaining excellent customer service and standards. Since taking on the role within DS GarageServices, I have used various metrics to track, grow and monitor all core operational aspects of thebusiness; this has included, but not limited to, overall P&L, Consumer Reviews, Stock Variations. Wehave achieved regional recognition for our continued service improvements, most notably the GoodGarage Scheme.

Nottingham, England, United Kingdom

• Triage of faults on a 1st & 2nd Line basis• Liaise across company wide departments• Customer Service at clients first contact point• Case Management• Service Desk Management• SLA Adherence specific to contracts• Training and Development of Junior StaffDuring my time at Red Box, I was able to flourish and develop my leadership and management skillsand progress quickly to a deputy position within our department. My key responsibilities includedensuring SLAs were adhered to and tickets resolved efficiently. I regularly review case managementwithin the team, and focused on developing junior staff within the team.

Harrogate, United Kingdom

• Managing the Technical teams rotas and workload priorities• Website Management• Social Media Management• Engineer RoleWorking at Robinsons, I was able to develop my technical IT knowledge to an intermediary level,providing IT Support to our contracts from both a hardware and software perspective. I thenexpanded into full management of the company website and social media channels. I was thenresponsible for the technical integrity of the site, alongside updating the CMS, Google Ads, producingrelevant content and overall aesthetic of the site. Throughout my time at the company.

Nottingham, United Kingdom

• Handling 1st Support Tickets• Telecom and General IT Support• Phone Queries and Customer LiaisonThomas Alls CV - 3Working within a fast-paced environment, I was able to develop my customer service skills and ITknowledge. I was responsible for ensuring that 1st line support tickets fell within SLA and that thehighest customer service standards were always upheld which reflected the company’s corporatevalues.